Service Scheduler

dormakaba; Sunshine Coast Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC values awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technician schedules, manage parts and stock, and act as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and can handle competing priorities while maintaining high customer service standards.

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Stakeholder communication

Excel

Prioritisation

Attention to detail

Organisation

Tools

Salesforce

CRM systems

Workforce management systems

Job description

We are looking for a highly organised Service Scheduler to support our team responsible for keeping the field service operation running smoothly. The role will coordinate technician schedules and subcontractors, allocate jobs, manage and order parts and stock, organise equipment and accommodation when required, and act as a key contact point for customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

What we require

• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

What we prefer

• Previous experience in scheduling, coordination or service administration within a service-based environment
• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.