Service Scheduler: Dynamic Field Ops Coordinator

dormakaba International Holding AG; Australia; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba Australia is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technicians and subcontractors, allocate jobs, manage parts stock, and serve as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, excels at problem solving, and can juggle competing priorities while maintaining high service standards.

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills essential.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Excel

Prioritisation

Organisation

Tools

Salesforce

CRM systems

Job description

dormakaba Australia is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technicians and subcontractors, allocate jobs, manage parts stock, and serve as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, excels at problem solving, and can juggle competing priorities while maintaining high service standards.