Service Scheduler & Operations Coordinator

Lotus Commercial; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Lotus Commercial is seeking a highly organized Service Scheduler & Operations Coordinator to join our Melbourne-based team. You will coordinate field technicians, manage job schedules, and communicate with clients to ensure on-time, high-quality service delivery.

This fast-paced scheduling role suits someone with a strong background in service dispatch, workforce coordination, or rostering, delivering a lead role in operations.

Qualifications

• Proven experience in service scheduling, dispatch coordination, or workforce planning.
• Skilled in tools like Simpro, CRM systems, or Excel.
• Strong communicator with a confident, professional approach.
• Detail-oriented and highly organized.

Responsibilities

• Plan, assign and optimize technician schedules and daily rosters.
• Liaise with clients to confirm bookings and resolve access/timing issues.
• Monitor and adjust schedules in real-time to handle urgent jobs or cancellations.
• Communicate access instructions, service updates and key job details to field technicians.
• Work closely with service managers to ensure efficient resource allocation.
• Update and maintain accurate job records in Simpro, Excel and internal systems.

Skills

Scheduling

Dispatch coordination

Workforce planning

Tools

Simpro

CRM systems

Excel

Job description

Lotus Commercial is seeking a highly organized Service Scheduler & Operations Coordinator to join our Melbourne-based team. You will coordinate field technicians, manage job schedules, and communicate with clients to ensure on-time, high-quality service delivery.

This fast-paced scheduling role suits someone with a strong background in service dispatch, workforce coordination, or rostering, delivering a lead role in operations.