Service Scheduler

dormakaba; Coolum Beach; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

Dormakaba Australia is seeking a highly organised Service Scheduler to coordinate field operations and keep service delivery on track. You will manage technician and subcontractor scheduling, order parts, and serve as the main point of contact for customers and technicians.

The role suits someone who thrives in a fast-paced environment, excels at problem solving and prioritising multiple tasks while maintaining excellent customer service.

Qualifications

• Must have strong customer service and stakeholder communication skills.
• Excellent Excel skills and ability to prioritise multiple demands in a fast-paced environment.
• Strong organisational skills with high attention to detail.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Stakeholder communication

Time management

Attention to detail

Tools

Microsoft Excel

Salesforce

Job description

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Position Overview

We are looking for a highly organised Service Scheduler to support our team responsible for keeping the field service operation running smoothly. The role will coordinate technician schedules and subcontractors, allocate jobs, manage and order parts and stock, organise equipment and accommodation when required, and act as a key contact point for customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

What we require

• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

What we prefer

• Previous experience in scheduling, coordination or service administration within a service-based environment
• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.