Service Coordinator - Fire & Electrical | Growth & Training

Grosvenor Engineering Group; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Grosvenor Engineering Group in Brisbane is seeking a Service Coordinator - Fire/Electrical to join our team. You will manage daily administration, schedule work, and handle client calls and purchase orders to keep operations running smoothly.

You'll maintain client portals, generate invoices and work orders to meet KPIs, coordinate subcontractor administration, and support with monthly reporting. This role suits those with customer service experience and a proactive approach.

Qualifications

• Previous experience in a customer service-based role.
• Exposure to the service industry preferred but not essential.
• Confident with technology and in-house systems including MS Word, Excel and Outlook.
• Willingness to learn with excellent communication skills.
• Strong time management and attention to detail.
• Positive, proactive customer-focused approach.
• Graduates encouraged to apply with training available.

Responsibilities

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders to meet client KPIs.
• Coordinate subcontractor administration and support with monthly reporting.
• Manage inbound calls from clients and technicians.

Skills

Customer service

Communication

Time management

Willingness to learn

Tools

MS Word

Excel

Outlook

Job description

Grosvenor Engineering Group in Brisbane is seeking a Service Coordinator - Fire/Electrical to join our team. You will manage daily administration, schedule work, and handle client calls and purchase orders to keep operations running smoothly.

You'll maintain client portals, generate invoices and work orders to meet KPIs, coordinate subcontractor administration, and support with monthly reporting. This role suits those with customer service experience and a proactive approach.