Service Coordinator - Fire/Electrical

Grosvenor Engineering Group; City of Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Grosvenor Engineering Group in Brisbane is seeking a Service Coordinator - Fire/Electrical to join our team. You will manage daily administration, schedule work, and handle client calls and purchase orders to keep operations running smoothly.

You'll maintain client portals, generate invoices and work orders to meet KPIs, coordinate subcontractor administration, and support with monthly reporting. This role suits those with customer service experience and a proactive approach.

Qualifications

• Previous experience in a customer service-based role.
• Exposure to the service industry preferred but not essential.
• Confident with technology and in-house systems including MS Word, Excel and Outlook.
• Willingness to learn with excellent communication skills.
• Strong time management and attention to detail.
• Positive, proactive customer-focused approach.
• Graduates encouraged to apply with training available.

Responsibilities

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders to meet client KPIs.
• Coordinate subcontractor administration and support with monthly reporting.
• Manage inbound calls from clients and technicians.

Skills

Customer service

Communication

Time management

Willingness to learn

Tools

MS Word

Excel

Outlook

Job description

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

Due to continued growth, we are seeking aService Coordinator - Fire/Electricalto join our team in Brisbane.

The Role:

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders in order to meet client KPIs
• Coordinate subcontractor administration and support with monthly reporting
• Manage inbound calls from clients and technicians.

Selection Criteria:

• Previous experience working in a customer service based role
• Ideally has exposure in the Service industry - however not essential
• Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
• Willingness to learn, with excellent communication skills
• Strongtime management skills and attention to detail
• Possess a positive, proactive customer focused approach
• Graduates encouraged to apply, with training facilitated for the right candidate

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal - delivering the best, proactive service for our clients!