Service Scheduler

Alexander Talent Pty Ltd; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Alexander Talent Pty Ltd is seeking a Service Scheduler to keep service operations in Brisbane moving smoothly. The role is office-based and involves coordinating technicians, subcontractors and customers, with daily scheduling and priority management.

You'll work closely with field teams to ensure service work is completed efficiently while maintaining accurate records and a positive experience for clients and colleagues.

Qualifications

• You will be highly organised and calm under pressure.
• You will coordinate field technicians and subcontractors.
• You will communicate bookings and service updates to customers.

Responsibilities

• Coordinating field technicians and subcontractors
• Scheduling preventative maintenance, breakdowns and service work
• Managing priorities when plans change
• Communicating with customers regarding bookings and service updates
• Supporting technicians to ensure work is completed efficiently
• Maintaining accurate service records and job information
• Helping create a positive experience for both customers and technicians

Skills

Scheduling

Customer communication

Problem solving

Organisational skills

Job description

Some people thrive when every day is different.

A technician calls in sick. A customer has an urgent breakdown. A job runs over time. A priority booking lands in your inbox late in the afternoon.

If your first reaction is panic, this probably isn't the role for you.

If your first reaction is:

\"Right, let's work out a solution.\"

keep reading.

We're recruiting a Service Scheduler to join a well-established business servicing customers throughout Queensland.

This is the role that keeps the operation moving.

What you'll be doing

• Coordinating field technicians and subcontractors
• Scheduling preventative maintenance, breakdowns and service work
• Managing priorities when plans inevitably change
• Communicating with customers regarding bookings and service updates
• Supporting technicians to ensure work is completed efficiently
• Maintaining accurate service records and job information
• Helping create a positive experience for both customers and technicians

About you

We're much more interested in capability than industry experience.

You may currently be working as a:

• Service Scheduler
• Dispatcher
• Production Scheduler
• Workforce Planner
• Operations Coordinator

To be successful you'll be:

• Highly organised
• Calm under pressure
• Someone who enjoys solving problems and getting things done

What's on offer

• Permanent, full-time position: 8:00am - 4:30pm, Monday to Friday
• Stable and established business
• Varied and highly visible role
• Opportunity to become an integral part of the operation
• This is an office-based role and would suit someone who enjoys being close to the action and working directly with technicians, customers and colleagues each day.