Service Scheduler & Field Coordination Specialist

Dormakaba International Holding Ag; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discount health insurance

ABC values awards

Wellbeing committee

WhereFit membership

Job summary

Dormakaba International Holding Ag in Australia seeks a highly organized Service Scheduler to keep field service operations running smoothly. You will coordinate technicians and subcontractors, allocate jobs, manage parts and stock, and act as the main contact for customers and technicians.

In a fast-paced environment you will prioritize urgent and safety-related work orders, support Field Managers with administration, and ensure accurate updates in service management systems, while delivering

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills essential.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Stakeholder communication

Excel skills

Prioritisation

Attention to detail

Tools

Salesforce CRM

Scheduling systems

Job description

Dormakaba International Holding Ag in Australia seeks a highly organized Service Scheduler to keep field service operations running smoothly. You will coordinate technicians and subcontractors, allocate jobs, manage parts and stock, and act as the main contact for customers and technicians.

In a fast-paced environment you will prioritize urgent and safety-related work orders, support Field Managers with administration, and ensure accurate updates in service management systems, while delivering