Field Service Scheduler & Operations Coordinator

Dormakaba International Holding Ag; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC Values Awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba is seeking a highly organised Service Scheduler to support our field service team in New South Wales. You will coordinate technicians, subcontractors, schedule jobs, manage parts and stock, and be the key contact for customers and technicians.

This fast-paced role demands strong customer service, problem-solving abilities and the capacity to prioritise competing workloads. You will assist Field Managers with admin coordination and monitor work orders in our service management system.

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills essential.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Excel

Prioritisation

Attention to detail

Stakeholder communication

Tools

Salesforce

CRM systems

Job description

dormakaba is seeking a highly organised Service Scheduler to support our field service team in New South Wales. You will coordinate technicians, subcontractors, schedule jobs, manage parts and stock, and be the key contact for customers and technicians.

This fast-paced role demands strong customer service, problem-solving abilities and the capacity to prioritise competing workloads. You will assist Field Managers with admin coordination and monitor work orders in our service management system.