Strategic Service Scheduler — Coordinate Techs & Jobs

Dormakaba International Holding Ag; Queensland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC Values Awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba is seeking a highly organized Service Scheduler to coordinate technician schedules, subcontractors, parts, and stock, and to act as a main contact for customers and field staff. The role suits someone who thrives in a fast-paced environment, handles competing priorities, and maintains strong service standards.

You will support field managers, monitor work orders, and ensure accurate updates in service management systems.

Qualifications

• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

Skills

Customer service

Excel

Prioritisation

Organisation

Stakeholder comms

Tools

Salesforce CRM

Workforce management systems

Job description

dormakaba is seeking a highly organized Service Scheduler to coordinate technician schedules, subcontractors, parts, and stock, and to act as a main contact for customers and field staff. The role suits someone who thrives in a fast-paced environment, handles competing priorities, and maintains strong service standards.

You will support field managers, monitor work orders, and ensure accurate updates in service management systems.