Service Scheduler

dormakaba; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba Australia is seeking a highly organized Service Scheduler to support our service team across a busy national operation. You’ll coordinate technicians and subcontractors, manage customer communications, and prioritise urgent work orders to ensure efficient service delivery.

Based in Australia, you’ll partner with Field Managers and internal stakeholders, maintain accurate updates in service systems, and contribute to positive customer outcomes while thriving in a fast-paced environment.

Qualifications

• Previous experience in scheduling, coordination or service administration within a service-based environment.
• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills essential.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Scheduling

Coordination

Service administration

Customer service

Stakeholder communication

Excel

Salesforce

Tools

Salesforce

Microsoft Excel

Job description

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Position Overview

We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

What we require

• Previous experience in scheduling, coordination or service administration within a service-based environment
• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

What we prefer

• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.