Service Scheduler

dormakaba International Holding AG; Townsville City; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

ABC values awards

Wellbeing committee

WhereFit discounts

Job summary

dormakaba is seeking a Service Scheduler in Townsville, Australia to coordinate field technicians, subcontractors and internal teams for efficient service delivery.

You will prioritise urgent and safety-related work orders, communicate ETA updates to customers, and support field managers with admin and reporting. Proficiency in Excel and CRM systems preferred, with strong organisational skills and customer focus to ensure high service standards.

Qualifications

• Experience in scheduling, coordination or service administration within a service-based environment.
• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Scheduling

Coordination

Customer service

Excel

Prioritisation

Organisational skills

Tools

Salesforce

CRM systems

Workforce management systems

Job description

Position Overview

We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.

What you will do

• Schedule and coordinate service technicians and subcontractors across daily service activities
• Manage customer communication including ETA updates, attendance notifications and scheduling changes
• Prioritise urgent, safety-related and customer-critical work orders
• Support Field Managers with administrative coordination and reporting activities
• Monitor work order progress and maintain accurate updates within service management systems

What we require

• Previous experience in scheduling, coordination or service administration within a service-based environment
• Strong customer service and stakeholder communication skills
• Intermediate to advanced Microsoft Excel skills essential
• Ability to prioritise workloads and manage competing demands in a fast-paced environment
• High attention to detail and strong organisational skills

What we prefer

• Experience using Salesforce or similar customer relationship management (CRM) systems preferred
• Exposure to scheduling or workforce management systems
• Experience coordinating subcontractors or technicians highly regarded

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.