Service Receptionist

HFH Auto Group; City of Melbourne; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Ongoing training and development

Supportive team environment

Career progression opportunities

Job summary

HFH Auto Group in Melbourne\'s south-east is seeking a committed Full-Time Service Receptionist for Berwick Toyota. This front-of-house, customer-focused role places you as the first point of contact for service customers, ensuring a warm, professional experience both in person and on the phone.

You will manage greeting, calls, appointment bookings, service calendars, courtesy vehicles, and general administration, with strong communication, organisation and multitasking in a fast-paced

Qualifications

• Experience in service reception or customer service, automotive preferred.
• Strong communication and interpersonal skills.
• Friendly, professional and well-presented with attention to detail.

Responsibilities

• Meet and greet customers at reception.
• Answer calls and assist with inquiries.
• Book service appointments and manage calendar.
• Coordinate courtesy vehicles and administrative duties.
• Maintain a clean, welcoming reception area.

Skills

Service mindset

Communication

Organisational skills

Team player

Tools

MS Office

Job description

HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne. Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda, Lexus and Jayco.

Our mission:

To become the most respected and loved dealership group in Australia—famous for always putting our customers and teammates first.

Our Values

100% – Be passionate about getting better every day

Teamwork – Every role matters, every contribution counts

Integrity – Always do the right thing

Respect – Treat everyone with genuine care

Fun – Bring positivity to everything we do

Recognition – Celebrate the moments that matter

The Role

We are seeking an experienced Full-Time Service Receptionist to join our Service Department at Berwick Toyota.

This is a front-of-house, customer-focused position where you will be the first point of contact for our service customers. You will play a key role in creating a welcoming and professional experience, both in person and over the phone.

Your days will be fast-paced and varied, requiring strong communication, organisation, and a genuine passion for customer service.

Key Responsibilities

• Meeting and greeting customers in a warm and professional manner
• Answering incoming calls and assisting with customer enquiries
• Booking service appointments and managing the service calendar
• Keeping customers informed and ensuring a smooth front-of-house experience
• Coordinating courtesy vehicles
• Supporting the Service team with general administrative duties
• Maintaining a clean, professional and welcoming reception area
• Handling customer queries and escalating where required

Must Have

• Previous service reception or customer service experience (automotive highly regarded)
• Strong administrative and organisational skills
• Outstanding communication and interpersonal skills
• Friendly, professional and well-presented
• High attention to detail and time management
• Ability to multitask in a fast-paced environment
• Sound knowledge of Microsoft Office
• A team-focused attitude with a positive, can-do approach

What You Can Expect

• Competitive hourly rate
• Ongoing training and development
• Supportive team environment
• Career progression opportunities within a growing dealership group