Receptionist

Lexus of Essendon; City of Melbourne; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Flexible part-time or casual

Ongoing training and support

Modern dealership facilities

Job summary

Lexus of Essendon is seeking a friendly and professional receptionist/administrative assistant to welcome guests and manage inquiries. You will handle calls, direct visitors, and provide practical admin support to the dealership team.

Ideal candidates bring a genuine passion for customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Flexible part-time or casual arrangement is offered.

Qualifications

• Experience in reception or administration is preferred.
• Strong communication and organizational skills are essential.
• Proficiency with basic computer and office software.

Responsibilities

• Greet customers and visitors and ensure prompt assistance.
• Answer and direct incoming calls in a professional, friendly manner.
• Take accurate messages and forward to the right team member.
• Maintain reception, waiting areas and showroom presentation.
• Assist with customer enquiries and sales lead-management tasks.
• Provide administrative support including filing, data entry and mail handling.
• Support dealership departments with general administrative needs.
• Deliver a customer experience aligned with Lexus standards.

Skills

Customer service

Communication

Organization

Telephone manners

Job description

• Work with one of Australia's leading luxury automotive brands.
• Professional and supportive team environment.
• Modern dealership facilities at Essendon Fields.
• Flexible part-time or casual employment arrangement.
• Opportunity to develop customer service and administration skills.
• Ongoing training and support.

What's on offer?

• Work with one of Australia's leading luxury automotive brands.
• Professional and supportive team environment.
• Modern dealership facilities at Essendon Fields.
• Flexible part-time or casual employment arrangement.
• Opportunity to develop customer service and administration skills.
• Ongoing training and support.

About the role

As the face of the dealership, you will create a positive first impression for every customer who visits or contacts Lexus of Essendon. The role includes welcoming guests, managing incoming calls, supporting customer and sales enquiries, and providing practical administration support to the dealership team.

Key responsibilities

• Greet customers and visitors and ensure they are promptly assisted.
• Answer and direct incoming telephone calls professionally and efficiently.
• Take accurate messages and forward them to the appropriate team member.
• Maintain reception, customer waiting areas and showroom presentation.
• Assist with customer enquiries and sales lead-management activities.
• Provide administration support including filing, data entry, mail handling and correspondence.
• Support dealership departments with general administration requirements.
• Deliver a customer experience consistent with Lexus expectations and standards.

About you

You will bring a polished, welcoming approach and the confidence to support a busy customer-facing environment. To be successful, you will have:

• A genuine passion for customer service.
• A warm, professional and welcoming manner.
• Excellent verbal and written communication skills.
• Strong organisation and attention to detail.
• A confident and professional telephone manner.
• Sound computer and administration skills.
• The ability to manage competing priorities in a busy environment.
• Professional personal presentation.
• Reliability, punctuality and a positive attitude.

Experience

Previous experience in reception, administration, customer service, hospitality, retail or an automotive dealership will be highly regarded. Applicants with strong customer service skills and a positive attitude are encouraged to apply.

Location

Lexus of Essendon
325 Wirraway Road
Essendon Fields, Victoria