Automotive Service Department Receptionist

Dove Automotive; Kilmore; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Awesome employee discounts

Work close to home

Employee Assistance Program (EAP)

Full training provided

Job summary

Dove Automotive Pty Ltd in Kilmore Toyota is seeking a friendly Service Receptionist to greet customers, book services, and coordinate repairs with a focus on great customer experiences.

You’ll be the first point of contact for service customers, updating them on progress and ensuring efficient, professional service with a dash of mechanical know-how. Full training provided and local work nearby.

Qualifications

• Customer service experience
• Mechanical knowhow or automotive experience is a big plus
• Super organised with attention to detail
• Reliable with a strong work ethic
• Willing to learn and adapt in a fast-paced environment
• Team player with a positive attitude
• Basic computer skills and willingness to pick up new systems
• Valid driver’s license

Responsibilities

• Providing exceptional customer service both in person and over the phone.
• Scheduling service and repair appointments and managing vehicle check-ins/outs.
• Organising customer quotes for service and repairs.
• Following up on customer enquiries and ensuring timely responses.
• Keeping customer records up to date.
• Helping out with general admin tasks as needed.

Job description

We’re on the hunt for an fantastic Service Receptionist to join our team!

If you love talking to people, keeping things organised, and making sure every customer has a great experience, this is a role where you can really make an impact. We’re looking for someone with a bit of mechanical knowhow and a passion for customer service.

You’ll be the first point of contact for our service customers, ensuring their needs are met efficiently and professionally. Your role will include scheduling bookings, coordinating service and repairs, and keeping customers updated every step of the way.

Service Receptionist - Kilmore Toyota

Dove Automotive Pty Ltd

About the Opportunity

We’re on the hunt for an fantastic Service Receptionist to join our team!

If you love talking to people, keeping things organised, and making sure every customer has a great experience, this is a role where you can really make an impact. We’re looking for someone with a bit of mechanical knowhow and a passion for customer service.

You’ll be the first point of contact for our service customers, ensuring their needs are met efficiently and professionally. Your role will include scheduling bookings, coordinating service and repairs, and keeping customers updated every step of the way.

Why Join Us?

• Awesome employee discounts on vehicles, servicing, parts, and finance.
• Work close to home and be part of your local community.
• Support when you need it - access to our Employee Assistance Program (EAP).
• Full training provided - mechanical/automotive experience highly regarded but not essential.

Key Responsibilities

• Providing exceptional customer service both in person and over the phone.
• Scheduling service and repair appointments and managing vehicle check-ins/outs.
• Organising customer quotes for service and repairs.
• Following up on customer enquiries and ensuring timely responses.
• Keeping customer records spot-on and up to date.
• Helping out with general admin tasks as needed.

About You

• A customer service legend with great communication skills.
• Mechanical knowhow or automotive experience is a big plus
• Super organised with attention to detail.
• Reliable and ready to roll with a strong work ethic.
• Keen to learn and adapt in a fast-paced environment.
• Can juggle multiple tasks without breaking a sweat.
• A team player with a positive attitude.
• Basic computer skills and a willingness to pick up new systems.
• A valid driver’s license.