Service Manager

seek.com.au; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Employee wellbeing initiatives and产品{?

Job summary

seek.com.au is seeking an experienced National Service Manager to lead service operations for a mobility and independence equipment provider. Based in Western Sydney, this full-time leadership role oversees a national service function, driving performance and ensuring high standards of service across Australia.

This is a great opportunity for a seasoned service leader who brings structure, consistency and continuous improvement to a growing national operation, delivering value to customers and

Qualifications

• 8+ years in senior service/operations or technical service leadership.
• Proven ability to lead high-performing teams across multiple locations.
• Strong track record of improving service delivery and customer outcomes.

Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
• Drive consistency and continuous improvement across service operations, processes and customer experience.
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
• Manage key supplier relationships and support the availability of essential parts, equipment and resources.
• Oversee training, development and capability building across the national service team.
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Regulatory compliance

Education

Business

Engineering

Job description

An exciting opportunity is available for an experienced and results-driven National Service Manager to lead service operations for a well-established provider within the mobility and independence equipment sector.

Based in Western Sydney, this full-time leadership role will oversee a national service function, with responsibility for driving operational performance, developing team capability and ensuring customers receive a consistently high standard of service and support across Australia.

This is a great opportunity for an experienced service leader who enjoys bringing structure, consistency and continuous improvement to a growing national operation.

Key Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery
• Drive consistency and continuous improvement across service operations, processes and customer experience
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce
• Manage key supplier relationships and support the availability of essential parts, equipment and resources
• Oversee training, development and capability building across the national service team
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership

About You

• 8+ years’ experience in senior service, operations or technical service leadership
• Demonstrated experience leading high-performing teams across multiple locations
• A strong track record of improving service delivery, operational efficiency and customer outcomes
• Strong analytical and problem-solving capability, with the ability to turn data into practical improvements
• A strategic mindset combined with the ability to remain close to day-to-day operations
• Excellent communication and stakeholder management skills across all levels of an organisation
• An understanding of compliance, quality and regulatory requirements within a service environment
• Tertiary qualifications in business, engineering or a related discipline are desirable

What’s on Offer

• Competitive salary package
• Performance-based incentives
• Employee wellbeing initiatives and product discounts
• A paid day off to celebrate your birthday
• Company-paid parental leave
• Long-term career opportunity with an established organisation
• A meaningful leadership role within an industry focused on improving independence and quality of life