Service Manager

Private Advertiser; Sydney; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Birthday day off

Parental leave

Wellbeing initiatives

Employee discounts

Long-term career

Leadership role

Job summary

Private Advertiser in Western Sydney is seeking a National Service Manager to lead service operations across Australia. This full-time leadership role focuses on building capability, driving performance and delivering a consistently high standard of service and support.

You will manage a national team of service technicians and coordinators, implement service strategies, analyse data to identify improvements, and partner with internal teams to coordinate installations and broader operational

Qualifications

• 8+ years’ experience in senior service, operations or technical service leadership.
• Demonstrated experience leading high-performing teams across multiple locations.
• Strong analytical and problem-solving capability, with the ability to turn data into practical improvements.
• Excellent communication and stakeholder management skills across all levels of an organisation.
• An understanding of compliance, quality and regulatory requirements within a service environment.
• Tertiary qualifications in business, engineering or a related discipline are desirable.

Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
• Drive consistency and continuous improvement across service operations, processes and customer experience.
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
• Manage key supplier relationships and support the availability of essential parts, equipment and resources.
• Oversee training, development and capability building across the national service team.
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.

Job description

An exciting opportunity is available for an experienced and results-driven National Service Manager to lead service operations for a well-established provider within the mobility and independence equipment sector.

Based in Western Sydney, this full-time leadership role will oversee a national service function, with responsibility for driving operational performance, developing team capability and ensuring customers receive a consistently high standard of service and support across Australia.

This is a great opportunity for an experienced service leader who enjoys bringing structure, consistency and continuous improvement to a growing national operation.

Key Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery
• Drive consistency and continuous improvement across service operations, processes and customer experience
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce
• Manage key supplier relationships and support the availability of essential parts, equipment and resources
• Oversee training, development and capability building across the national service team
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership

About You

• 8+ years’ experience in senior service, operations or technical service leadership
• Demonstrated experience leading high-performing teams across multiple locations
• A strong track record of improving service delivery, operational efficiency and customer outcomes
• Strong analytical and problem-solving capability, with the ability to turn data into practical improvements
• A strategic mindset combined with the ability to remain close to day-to-day operations
• Excellent communication and stakeholder management skills across all levels of an organisation
• An understanding of compliance, quality and regulatory requirements within a service environment
• Tertiary qualifications in business, engineering or a related discipline are desirable

What’s on Offer

• Competitive salary package
• Performance-based incentives
• Employee wellbeing initiatives and product discounts
• A paid day off to celebrate your birthday
• Company-paid parental leave
• Long-term career opportunity with an established organisation
• A meaningful leadership role within an industry focused on improving independence and quality of life