Service Operations Manager

Building Services Recruitment Australia; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Vehicle allowance

Bonus

Hybrid working arrangement

Job summary

Building Services is seeking a Service Operations Manager to lead a large field service operation across metropolitan and regional Victoria. You will drive operational performance, customer satisfaction and revenue growth while leading a team of 65–70 employees.

The role reports to the Regional Director and offers hybrid working arrangements, vehicle allowance and a competitive salary package with a bonus opportunity.

Qualifications

• Experience leading large operational or service-based teams.
• Strong customer and stakeholder management skills.
• Demonstrated P&L and budget management experience.
• Track record of improving operational performance and service delivery.
• Strong leadership, coaching and people development capability.
• Experience leading change, business improvement or transformation initiatives.

Responsibilities

• Lead and develop a team of Service Managers and operational leaders.
• Drive customer satisfaction across a diverse client portfolio.
• Manage delivery of planned maintenance, reactive service, repairs and minor projects.
• Take ownership of operational performance, workforce productivity and financial outcomes.
• Manage budgets, profitability and key KPIs.
• Build strong relationships with customers, contractors and stakeholders.
• Lead business improvement initiatives and continuous improvement programs.
• Coach and develop leaders to create a high-performance culture.
• Ensure safety, compliance and risk management standards are maintained.
• Support commercial growth and customer retention strategies.

Skills

Operational leadership

Customer & stakeholder mgmt

P&L & budgeting

Performance improvement

People development

Change & transformation

Job description

Service Operations Manager | Building Services

Are you an experienced operational leader who thrives on driving performance, developing teams and delivering exceptional customer outcomes?

Our client is a market-leading technical services organisation with a strong reputation for safety, innovation and customer service. They are seeking a commercially minded Service Operations Manager to lead a large and established field service operation across metropolitan and regional Victoria.

This is a senior leadership appointment with full operational accountability for a significant maintenance, repairs and technical services portfolio. Reporting to the Regional Director, you will lead a team of approximately 65-70 employees through six direct reports, driving operational excellence, customer satisfaction, revenue growth and team performance.

About the Role

As Service Operations Manager, you will be responsible for:

• Leading and developing a team of Service Managers and operational leaders.
• Driving customer satisfaction across a diverse client portfolio.
• Managing the delivery of planned maintenance, reactive service, repairs and minor project works.
• Taking ownership of operational performance, workforce productivity and financial outcomes.
• Managing budgets, profitability and key business KPIs.
• Building strong relationships with customers, contractors and key stakeholders.
• Leading business improvement initiatives and continuous improvement programs.
• Coaching and developing leaders to create a high-performance culture.
• Ensuring safety, compliance and risk management standards are maintained.
• Supporting commercial growth and customer retention strategies.

About You

We are interested in speaking with proven operational leaders from any Building Services or Facilities Maintenance backgrounds.

To be successful, you'll bring:

• Experience leading large operational or service-based teams.
• Strong customer and stakeholder management skills.
• Demonstrated P&L and budget management experience.
• A track record of improving operational performance and service delivery.
• Strong leadership, coaching and people development capability.
• Experience managing technical, trade-based or field service workforces.
• The ability to drive accountability while maintaining an engaged and positive team culture.
• Experience leading change, business improvement or transformation initiatives.

What's On Offer?

• Senior leadership position with a highly respected organisation.
• Full operational responsibility for a substantial service business.
• Competitive salary package including vehicle allowance and bonus.
• Hybrid working arrangement.
• Supportive, collaborative executive leadership team.
• Long-term career growth opportunities within a global business.

If you're a results-driven operations leader looking to take ownership of a large-scale technical service operation, we'd welcome a confidential discussion.