Residential Plumbing Operations Lead

Dial Up Plumbing; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Dial Up Plumbing, a family-owned Sydney-based company, is seeking an Operations Coordinator for residential maintenance plumbing. This role focuses on coordinating technicians, planning daily workflows and ensuring outstanding customer service from a predominantly office-based position at our Kingsgrove HQ.

You will work with technicians, office staff and management to optimise schedules, stock, quotes and IT systems, with opportunities for career progression and a healthy work-life balance.

Qualifications

• Five+ years hands-on experience in residential maintenance plumbing.
• Strong communication and problem-solving abilities.
• Experience coordinating plumbers, apprentices or service teams.
• Proficient with quotes, estimates and sales.

Responsibilities

• Coordinate daily job scheduling, dispatch and technician movements.
• Manage workflow to ensure timely job completion.
• Provide technical advice and troubleshooting support to plumbers.
• Ensure technicians are prepared for daily jobs and carry required materials.
• Assist with job planning and next-day scheduling.
• Support quotation follow-ups and customer enquiries.

Skills

Organisational skills

Communication

Problem solving

Time management

Team leadership

Education

Plumbing trade qualification

Tools

ServiceM8

Job description

Dial Up Plumbing, a family-owned Sydney-based company, is seeking an Operations Coordinator for residential maintenance plumbing. This role focuses on coordinating technicians, planning daily workflows and ensuring outstanding customer service from a predominantly office-based position at our Kingsgrove HQ.

You will work with technicians, office staff and management to optimise schedules, stock, quotes and IT systems, with opportunities for career progression and a healthy work-life balance.