Plumbing Operations & Office Manager

Complete Flow Plumbing; Wollongong City Council; On-site; AUD 90,000 - 115,000; Full time

Job summary

Complete Flow Plumbing is seeking an experienced Plumbing Operations & Office Manager to own office operations, deliver great customer experience and help the company grow. This role encompasses customer service, operations coordination, brand management, and financial administration for a fast-growing residential plumbing company.

You will dispatch plumbing jobs, schedule crews, handle quotes, invoicing and reporting, and ensure accurate records and client satisfaction.

Qualifications

• Experience in plumbing, electrical, HVAC or similar trade services
• Strong dispatch and customer service skills
• Confident with ServiceM8 or similar software
• Organised, proactive and comfortable working independently

Responsibilities

• Answer calls, respond to enquiries and book jobs promptly
• Keep plumbers busy and the sales team booked with qualified quoting appointments
• Confirm appointments, follow up missed calls and outstanding quotes
• Manage schedules, subcontractors, return visits and job requirements
• Ensure plumbers complete job notes, photos and checklists in ServiceM8
• Track every job, solve daily issues and keep the team accountable
• Follow up completed jobs, check customer satisfaction and resolve concerns
• Ask customers for genuine Google reviews and track requests
• Issue invoices and follow up deposits, progress payments and overdue accounts
• Keep customer records and job statuses accurate; report daily on bookings, reviews and payments

Skills

Dispatch

Customer service

Organised

Independent work

Tools

ServiceM8

Job description

Complete Flow Plumbing is seeking an experienced Plumbing Operations & Office Manager to own office operations, deliver great customer experience and help the company grow. This role encompasses customer service, operations coordination, brand management, and financial administration for a fast-growing residential plumbing company.

Key responsibilities

• Answer calls, respond to enquiries and book jobs promptly
• Keep plumbers busy and the sales team booked with qualified quoting appointments
• Confirm appointments, follow up missed calls and outstanding quotes
• Manage schedules, subcontractors, return visits and job requirements
• Ensure plumbers complete job notes, photos and checklists in ServiceM8
• Track every job, solve daily issues and keep the team accountable
• Follow up completed jobs, check customer satisfaction and resolve concerns
• Ask customers for genuine Google reviews and track requests
• Issue invoices and follow up deposits, progress payments and overdue accounts
• Keep customer records and job statuses accurate; report daily on bookings, reviews and payments

About you

• Experience in plumbing, electrical, HVAC or similar trade services
• Strong dispatch and customer service skills
• Confident with ServiceM8 or similar software
• Organised, proactive and comfortable working independently

About us

Complete Flow Plumbing is a fast-growing residential plumbing company. Our goal is to become the most trusted and recognised plumbing brand across Southern Sydney, Wollongong and the South Coast.