Service Operations Coordinator

brandttractor; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training and development

Salary incentives

Team environment

Career progression

Employee Assistance Program (EAP)

Job summary

Brandt is seeking a diligent Service Administrator to join the Knoxfield team. As the administrative backbone of the Service Department, you will support technicians, customers, and management to ensure work is processed efficiently and customers receive exceptional service.

You will handle service inquiries, create work orders, keep records updated, and assist with reporting and warranty claims in a fast-paced environment, contributing to a collaborative, growth-minded team at Brandt.

Qualifications

• Previous administration or customer service experience
• Strong organisational and time management skills
• Confidence using Microsoft Office and computer-based systems
• Ability to prioritise tasks and work in a fast-paced environment
• A professional and positive approach to customer service
• Mechanical or technical knowledge is advantageous but not essential
• Year 12 completion or relevant experience preferred

Responsibilities

• Respond to customer and internal service enquiries
• Create and manage service work orders from start to finish
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with service reporting and departmental administration
• Processing warranty and product improvement claims
• Supporting technicians and management with day-to-day administrative tasks
• Providing exceptional customer service to both internal and external customers

Skills

Administration

Customer service

Microsoft Office

Time management

Organisational skills

Professional communication

Technical knowledge (advantage)

Education

Year 12 completion

Relevant experience preferred

Tools

Microsoft Office Suite

Job description

Brandt is seeking a diligent Service Administrator to join the Knoxfield team. As the administrative backbone of the Service Department, you will support technicians, customers, and management to ensure work is processed efficiently and customers receive exceptional service.

You will handle service inquiries, create work orders, keep records updated, and assist with reporting and warranty claims in a fast-paced environment, contributing to a collaborative, growth-minded team at Brandt.