Dynamic Service Writer & Admin Specialist

Brandt Tractor; Ballarat; On-site; AUD 65,000 - 90,000; Full time

Job summary

Brandt Tractor Ballarat invites a motivated Service Writer to join our Service team. You will support day-to-day workshop administration, work closely with technicians and customers, and help ensure accurate invoicing and records while delivering excellent service.

The successful candidate will have strong organisation, communication skills, and a collaborative approach, with experience in administration and a basic understanding of mechanical terms; Year 12 or equivalent is desirable.

Qualifications

• Previous administration or customer service experience
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and learning new systems
• Ability to prioritise work and meet deadlines in a fast-paced environment
• A collaborative, team-focused approach
• A general understanding of mechanical or technical terminology is advantageous but not essential
• Year 12 completion or relevant experience is desirable

Responsibilities

• Responding to internal and external customer enquiries
• Creating and managing service work orders from commencement through to invoicing
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with technician efficiency reporting
• Processing warranty and product improvement program claims
• Supporting the Service Department with administrative and operational tasks
• Contributing to a positive customer experience and efficient workshop operations

Skills

Customer service

Administration

Microsoft Office

Communication

Organisational skills

Attention to detail

Teamwork

Mechanical terminology (adv)

Education

Year 12 completion or equivalent

Tools

Data-entry systems

Job description

Brandt Tractor Ballarat invites a motivated Service Writer to join our Service team. You will support day-to-day workshop administration, work closely with technicians and customers, and help ensure accurate invoicing and records while delivering excellent service.

The successful candidate will have strong organisation, communication skills, and a collaborative approach, with experience in administration and a basic understanding of mechanical terms; Year 12 or equivalent is desirable.