Service Writer

Brandt Tractor; Hamilton; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training & development

Salary incentives

Collaborative team environment

Career advancement

EAP

Job summary

Brandt Tractor is seeking an exceptional Service Writer to join our Hamilton team on a 12-month fixed-term contract. Reporting to the Service Manager, you will provide administrative support to the Service Department and help keep daily operations running smoothly.

Key duties include handling service work orders, maintaining records, and ensuring excellent customer service. The role requires admin or customer service experience and strong organisational skills, with proficiency in Microsoft

Qualifications

• Previous administration or customer service experience.
• Strong organisational and time management skills.
• Proficient with Microsoft Office.
• Professional and positive approach to customer service.

Responsibilities

• Responding to customer and internal service enquiries
• Creating and managing service work orders from start to finish
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with service reporting and departmental administration
• Processing warranty and product improvement claims
• Supporting technicians and management with day-to-day administrative tasks
• Providing exceptional customer service to both internal and external customers

Skills

Administration

Customer service

Microsoft Office

Time management

Organisational skills

Education

Year 12 completion

Tools

Microsoft Office

Job description

Brandt has an opportunity for an exceptional individual to join our Hamilton team as a Service Writer. This role is offered on a 12-month fixed-term contract.

What We Offer

• Ongoing training and development
• Base Salary and Monthly Incentives
• A supportive and collaborative team environment
• Career advancement opportunities within a global company
• Employee Assistance Program (EAP)

About the Role

Reporting to the Service Manager, you will provide administrative support to the Service Department and help keep daily operations running smoothly.

Key responsibilities include:

• Responding to customer and internal service enquiries
• Creating and managing service work orders from start to finish
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with service reporting and departmental administration
• Processing warranty and product improvement claims
• Supporting technicians and management with day-to-day administrative tasks
• Providing exceptional customer service to both internal and external customers

About You

• Previous administration or customer service experience
• Strong organisational and time management skills
• Confidence using Microsoft Office and computer-based systems
• Ability to prioritise tasks and work in a fast-paced environment
• A professional and positive approach to customer service
• Mechanical or technical knowledge is advantageous but not essential
• Year 12 completion or relevant experience preferred

About us:

• Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
• At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.