Service Manager, Disability Homes & Living

Afford; Caboolture; On-site; AUD 109,000 - 111,000; Full time

Benefits offered by this job

NFP Salary Packaging

Purpose-driven work

Career development

Additional leave

Purchase additional annual leave

Fitness Passport

Supportive culture

Job summary

Afford Disability Services is seeking an experienced Service Manager to lead our Homes and Living services in Caboolture and Bribie Island, guiding teams toward safe, high-quality, person-centred support. You will build strong relationships with clients, families and stakeholders while ensuring services meet quality, compliance and client goals.

You’ll oversee rosters, onboarding, performance, payroll coordination and continuous service improvements, with travel between sites as needed and a

Qualifications

• Cert 3 in Disability/Aged Care/Individual Support.
• Experience leading teams in disability or human services.
• Experience managing the financial performance of service delivery teams.
• Strong understanding of person-centred service delivery and client outcomes.
• Excellent communication, relationship-building and stakeholder management.
• Strong organisation and time management skills with ability to manage competing priorities.
• Collaborative approach across the organisation.
• Proficiency in Microsoft Office and client information management systems.
• Current First Aid Certificate.
• Current WWCC/Blue Card or willingness to obtain one.
• NDIS Worker Screening Check or willingness to obtain one.
• Willingness to complete a National Police Check.
• Current Australian C Class driver's licence and ability to travel between sites.
• Commitment to supporting people with disability to exercise choice and goals.

Responsibilities

• Lead and support teams of Support Workers to deliver safe, high-quality and person-centred services.
• Build strong relationships with clients, families, carers and external stakeholders.
• Support onboarding and retention of clients within Homes and Living services.
• Manage rosters for effective staffing and client-to-staff matching.
• Ensure services align with client goals and NDIS plans.
• Lead a values-driven culture of accountability, collaboration and engagement.
• Manage staff performance, development and workforce capability.
• Coordinate payroll, timesheets and people processes with Head Office.
• Monitor service quality, risks, incidents, complaints and compliance.
• Support continuous improvement using client feedback.
• Monitor budgets and financial performance for area.
• Collaborate with service delivery leadership to achieve goals.
• Travel between Homes and Living sites as required.

Skills

People leadership

Budget management

Communication

Time management

Education

Cert 3 in Disability / Aged Care / Individual Support

Tools

Microsoft Office

Job description

Afford Disability Services is seeking an experienced Service Manager to lead our Homes and Living services in Caboolture and Bribie Island, guiding teams toward safe, high-quality, person-centred support. You will build strong relationships with clients, families and stakeholders while ensuring services meet quality, compliance and client goals.

You’ll oversee rosters, onboarding, performance, payroll coordination and continuous service improvements, with travel between sites as needed and a