Homes & Living Services Lead

Afford; Windsor; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Purpose-driven work

Career development

Additional leave

Purchase additional annual leave

Fitness Passport

Supportive culture

Job summary

Afford Disability Services is seeking an experienced Service Manager to lead our Homes and Living services in the Hawkesbury/ Penrith region. You will guide 4 SIL homes, lead Support Workers, and ensure safe, high‑quality, person‑centred support aligned with client goals and NDIS plans.

You will manage staffing, performance and payroll processes, build strong stakeholder relationships, and drive continuous improvement across service delivery.

Qualifications

• Minimum of Cert 3 in Disability, Aged Care or Individual Support.
• Proven experience leading teams in disability or human services.
• Experience managing financial performance of service delivery teams.
• Strong understanding of person-centred service delivery and client outcomes.
• Excellent communication and stakeholder management skills.
• Organised, with good time-management and prioritisation.

Responsibilities

• Lead and support teams of Support Workers to deliver safe, high-quality, person-centred services.
• Build strong relationships with clients, families, carers and external stakeholders.
• Oversee onboarding and retention of clients within Homes and Living services.
• Coordinate rostering to ensure effective staffing and client-to-staff matching.
• Ensure services align with client goals, preferences and NDIS plans.
• Foster a positive, values-driven culture with accountability and collaboration.
• Monitor service quality, risks, incidents, complaints and compliance.
• Support continuous improvement using client feedback to enhance delivery.
• Manage budgets and financial performance within your area.

Skills

People leadership

Financial management

Disability sector experience

Person-centred service delivery

Communication

Organisational skills

Collaborative approach

Microsoft Office

WWCC/Blue Card required

First Aid certificate

Education

Cert 3 in Disability/Aged Care/Individual Support

Tools

Microsoft Office

Client information management systems

Job description

Afford Disability Services is seeking an experienced Service Manager to lead our Homes and Living services in the Hawkesbury/ Penrith region. You will guide 4 SIL homes, lead Support Workers, and ensure safe, high‑quality, person‑centred support aligned with client goals and NDIS plans.

You will manage staffing, performance and payroll processes, build strong stakeholder relationships, and drive continuous improvement across service delivery.