Client Services Manager

Enabling Hands Support Services; City of Brisbane; On-site; AUD 85,000 - 105,000; Full time

Job summary

Enabling Hands Support Services in Caboolture, QLD, is seeking a Client Services Manager to oversee the delivery of client services and maintain strong relationships with clients and families.

This full-time, on-site role focuses on supervising staff, coordinating service plans, and ensuring high quality care in alignment with regulatory standards and organizational goals.

Qualifications

• Strong client services and customer service skills.
• Ability to monitor feedback and implement improvements.
• Excellent communication, verbal and written.
• Analytical skills to review service data and identify trends.
• Experience in community services, disability support, aged care, or related sector.
• Leadership or supervisory experience in a client-facing environment.
• Relevant qualifications in social work, community services, health, or related discipline.
• Ability to work collaboratively, manage competing priorities, and maintain accurate records.

Responsibilities

• Supervise support staff and coordinate client service plans.
• Monitor service quality and client satisfaction; resolve issues promptly.
• Liaise with families, caregivers and external providers.
• Manage documentation and reporting; contribute to continuous improvement.
• Collaborate with leadership to align services with goals and regulatory requirements.

Skills

Client services

Customer service

Customer satisfaction

Communication

Analytical skills

Leadership/supervisory experience

Education

Social work / community services / health qualification

Job description

Company Description

Enabling Hands Support Services is a support-focused organization based at 19 Hasking Street in Caboolture, Queensland, Australia. The company provides services to individuals and communities needing tailored assistance in their daily lives. Team members work closely with clients to promote independence, wellbeing, and access to appropriate resources. The organization values compassionate, reliable, and professional support, and offers opportunities for staff to build long-term relationships with clients and community stakeholders.

Role Description

The Client Services Manager is a full-time, on-site role located in Caboolture, QLD. This position is responsible for overseeing the delivery of client services, ensuring a high standard of care, and maintaining strong client relationships. Day-to-day tasks include supervising support staff, coordinating client service plans, monitoring service quality and client satisfaction, and resolving issues or concerns promptly. The role also involves liaising with families, caregivers, and external providers, managing documentation and reporting, and contributing to continuous improvement initiatives. The Client Services Manager collaborates with leadership to align services with organizational goals and regulatory requirements.

Qualifications

• Candidates should possess strong Client Services and Customer Service skills, with a focus on responsive and respectful support.
• Candidates should possess Customer Satisfaction skills, including the ability to monitor feedback and implement improvements.
• Candidates should possess effective Communication skills, both verbal and written, for interacting with clients, families, and staff.
• Candidates should possess Analytical Skills to review service data, identify trends, and support informed decision-making.
• Experience in community services, disability support, aged care, or a related human services sector is beneficial.
• Demonstrated leadership or supervisory experience in a client-facing environment is preferred.
• Relevant qualifications in social work, community services, health, or a related discipline are advantageous.
• Ability to work collaboratively, manage competing priorities, and maintain accurate records in line with organizational and regulatory standards.