Service Manager - Moreton Bay

Afford; Caboolture; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Career development

Extra leave on anniversary

Fitness Passport

Meal & entertainment benefits

Job summary

Afford Disability Services in Caboolture and Bribie Island seeks an experienced Service Manager to lead our Homes and Living services, guiding a team of Support Workers to deliver safe, person-centred care.

Reporting to the Operations Manager – Homes and Living, you will oversee rostering, client goals and NDIS plans, ensure quality and compliance, manage budgets, and drive continuous improvement while travel between sites as required.

Qualifications

• Cert 3 in Disability/Aged Care/Individual Support is required.
• Experience leading disability/human services teams.
• Experience managing financial performance of service delivery teams.
• Strong person-centred service delivery and client outcomes.
• Excellent communication and stakeholder management.
• Proficiency in Microsoft Office and client information systems.
• WWCC/Blue Card, NDIS Worker Screening Check, Police Check.
• Current Australian C Class driver’s licence and ability to travel between sites.

Responsibilities

• Lead and support teams to deliver safe, high-quality services.
• Build relationships with clients, families, carers and external stakeholders.
• Oversee onboarding and retention of clients within Homes and Living services.
• Manage rosters and client-to-staff matching.
• Ensure services align with client goals, preferences and NDIS plans.
• Lead a values-driven culture with accountability and collaboration.
• Manage staff performance, development and workforce capability.
• Coordinate with Head Office for payroll, timesheets and people processes.
• Monitor service quality, risks, incidents, complaints and compliance.
• Support continuous improvement through client feedback.
• Monitor budgets and financial performance within your area.
• Collaborate with the wider service delivery leadership team to achieve goals.
• Drive between Homes and Living sites and undertake interstate travel.

Skills

People leadership

Budget management

Communication

Time management

Collaboration

MS Office

NDIS knowledge

Client information systems

Education

Cert 3 in Disability/Aged Care/Individual Support

Tools

Client information systems

Job description

At Afford Disability Services, we’re focused on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together.

We’re looking for an experienced Service Manager to lead our Homes and Living services, supporting our teams to deliver safe, high-quality and person-centred support to the people we serve.

About the Role

Reporting to the Operations Manager – Homes and Living, you’ll be responsible for the day-to-day management of 4 SIL homes based at Caboolture and Bribie Island and the leadership of our Support Workers.

This is a varied role where you’ll build strong relationships with clients, families, support teams and internal stakeholders, while ensuring our services are well-run, responsive and focused on achieving positive outcomes.

You’ll play an important role in matching clients with the right support, building capable teams, managing service performance and ensuring our services meet quality, compliance and operational requirements.

What you'll do:

• Lead and support teams of Support Workers to deliver safe, high-quality and person-centred services.
• Build strong relationships with clients, families, carers and external stakeholders.
• Support the onboarding and retention of clients within our Homes and Living services.
• Manage rosters to ensure effective staffing and client-to-staff matching.
• Ensure services are delivered in line with client goals, preferences and NDIS plans.
• Lead a positive, values-driven culture that encourages accountability, collaboration and engagement.
• Manage staff performance, development and workforce capability.
• Work with Head Office teams to support effective payroll, timesheet and people processes.
• Monitor service quality, risks, incidents, complaints and compliance requirements.
• Support continuous improvement initiatives and use client feedback to improve service delivery.
• Monitor budgets and financial performance within your area of responsibility.
• Work collaboratively with the wider service delivery leadership team to achieve operational goals.
• Drive between Homes and Living sites as required and undertake occasional interstate travel.

About You:

We’re looking for an experienced people leader who is passionate about disability services and enjoys making a difference through both their team and the services they deliver.

You’ll bring:

• A minimum of Cert 3 in Disability/ Aged Care/ Individual Support and previous experience in the disability or human services sector.
• Experience leading teams within the disability or human services sector.
• Experience managing the financial performance of service delivery teams.
• Strong understanding of person-centred service delivery and a commitment to achieving positive client outcomes.
• Excellent communication, relationship-building and stakeholder management skills.
• Strong organisation and time management skills, with the ability to manage competing priorities.
• A collaborative approach and the ability to work effectively with teams across the organisation.
• Proficiency in Microsoft Office and client information management systems.
• A current First Aid Certificate.
• A current Working with Children Check (WWCC)/ Blue Card (or willingness to obtain one)
• A current NDIS Worker Screening Check (or willingness to obtain one).
• Willingness to complete a National Police Check through Afford's pre-employment compliance process.
• A current Australian C Class driver's licence and the ability to travel between sites.
• A genuine commitment to supporting people with disability to exercise choice, achieve their goals and live the life they want.

Why Join Afford?

• NFP Salary Packaging – increase your take-home pay with up to $15,900 salary packaging + $2,650 meal and entertainment benefits.
• Purpose-driven work – make a meaningful difference in the lives of people with disability.
• Career development – access learning and development opportunities and opportunities to grow your career.
• Additional leave – receive bonus leave on each work anniversary.
• Purchase additional annual leave – enjoy greater flexibility with your leave.
• Fitness Passport – access discounted gym and fitness facilities.
• Supportive culture – work with a team that values being kind, clear, collaborative and open to new ideas.

About Afford

Afford exists to create an inclusive world where human rights are realised – a world where people of all abilities can come together to share in life’s adventure.

Our values guide everything we do. We are Kind, Clear, Team and Explore.

If you’re an experienced disability services leader looking for a role where you can lead great teams and make a genuine difference to people's lives, we’d love to hear from you.

To learn more about Afford and what we do, visit www.afford.com.au.