Service Manager

Warrnambool Auto Group; Warrnambool; On-site; AUD 90,000 - 120,000; Full time

Job summary

Warrnambool Auto Group in Warrnambool is seeking a Service Manager to lead the service department, drive repairs and maintenance to high standards, and ensure outstanding customer satisfaction. You will manage a team of service advisors, technicians and support staff, optimise workshop workflow, schedule work, and ensure all service activities meet manufacturer guidelines.

If you are passionate about the automotive industry, excel in leadership and communication, and thrive in a fast-paced

Qualifications

• Knowledge of automotive systems, service procedures, and industry best practices.
• Leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication, organisational, and problem-solving abilities.
• Familiarity with automotive service software and diagnostic tools.
• A customer-centric approach with a strong commitment to quality service.

Responsibilities

• Team Leadership: Lead, develop, and inspire a team of service advisors, technicians, and support staff.
• Customer Satisfaction: Deliver exceptional service to customers in a professional and timely manner.
• Service Operations: Manage scheduling, repairs, diagnostics, parts ordering, and workshop workflow.
• Quality Control: Ensure all service work meets high quality standards and manufacturer guidelines.
• Process Improvement: Identify opportunities to improve service operations and productivity.
• Communication & Reporting: Provide regular updates to management on performance and feedback.

Job description

We are looking for a motivated Service Manager to join our team at Warrnambool Auto Group in Warrnambool. Looking after brands Nissan, Kia, Chery & Geely.

As Service Manager, you will oversee the day-to-day operations of our service department, ensuring excellent service delivery and customer satisfaction. Leading a team of service advisors, technicians, and support staff, you will ensure that all repairs and maintenance meet the highest standards. If you are passionate about the automotive industry, have strong leadership skills, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Team Leadership: Lead, develop, and inspire a team of service advisors, technicians, and support staff, fostering a positive and efficient working environment.

Customer Satisfaction: Deliver exceptional service to customers, addressing their needs and concerns in a professional and timely manner.

Service Operations: Manage the daily operations of the service department, including scheduling, repairs, diagnostics, parts ordering, and workshop workflow.

Quality Control: Ensure all service work is performed to the highest quality standards and in line with manufacturer guidelines and dealership expectations.

Process Improvement: Identify opportunities to improve service operations, increase productivity, and enhance customer experience.

Communication & Reporting: Provide regular updates to the dealership management team on service department performance, issues, and customer feedback.

Qualifications:

Knowledge of automotive systems, service procedures, and industry best practices.

Leadership skills, with the ability to motivate and manage a team effectively.

Excellent communication, organisational, and problem-solving abilities.

Familiarity with automotive service software and diagnostic tools.

A customer-centric approach with a strong commitment to quality service.