Automotive Service Manager

Warrnambool Toyota; Warrnambool; On-site; AUD 90,000 - 130,000; Full time

Job summary

Warrnambool Toyota in Warrnambool, VIC 3280, is seeking an experienced Automotive Service Manager to lead our service department on a full-time basis. You will oversee daily operations, staff performance, and service quality to ensure outstanding customer experiences and adherence to Toyota standards.

You will drive efficiency, cost control and service revenue, while mentoring technicians and administrative staff in a collaborative, safety-conscious environment.

Qualifications

• Experience as a service manager or supervisor in an automotive dealership or service facility.
• Strong knowledge of automotive repair and maintenance practices and Toyota products.
• Proven leadership and team management skills with the ability to motivate staff.
• Excellent customer service and communication abilities to deliver exceptional experiences.
• Proficiency with dealership service management software and related IT systems.

Responsibilities

• Oversee daily operations of the service department, including scheduling, resource allocation and workflow optimisation.
• Lead and develop technicians and administrative staff to maintain a productive team environment.
• Ensure repairs and maintenance meet Toyota standards and customer expectations.
• Handle customer inquiries and resolve issues promptly to maintain high satisfaction levels.
• Monitor budgets, labour costs and parts inventory while driving service revenue growth.

Skills

Leadership

Customer service

Automotive knowledge

Communication

Software systems

Education

Automotive service management certification

Tools

Service management software

Job description

About us

Warrnambool Toyota is a leading Toyota dealership in the Warrnambool community, committed to delivering exceptional customer service and maintaining the highest standards in automotive servicing. We pride ourselves on our skilled team, modern facilities, and dedication to providing reliable, professional service to our valued customers. As part of the Toyota network, we uphold values of quality, integrity and continuous improvement in everything we do.

About the role

We are seeking an experienced Automotive Service Manager to join our team at Warrnambool Toyota on a full-time basis. This is a strategic leadership position based in Warrnambool, VIC 3280, responsible for overseeing all aspects of our service department operations. The Service Manager will play a crucial role in ensuring customer satisfaction, managing service efficiency, maintaining quality standards, and leading a team of skilled technicians. You will be instrumental in driving the service department's performance and contributing to the overall success of the dealership.

Key responsibilities

Manage and oversee all daily operations of the service department, including scheduling, resource allocation and workflow optimisation

Lead, supervise and motivate a team of service technicians and administrative staff, fostering a positive and productive working environment

Ensure all vehicle repairs and maintenance work meets Toyota standards and customer expectations

Handle customer inquiries, complaints and concerns with professionalism and resolve issues promptly to maintain high satisfaction levels

Monitor and manage service department budgets, labour costs and parts inventory

Schedule preventative maintenance and manage service appointments to maximise efficiency and customer convenience

Implement and maintain quality control procedures to ensure all work is completed to the highest standards

Maintain accurate service records and documentation in compliance with dealership and manufacturer requirements

Develop and implement strategies to increase service revenue and customer retention

Ensure compliance with all health, safety and environmental regulations within the service department

Liaise with management on departmental performance, staffing requirements and ongoing training needs

What we're looking for

Proven experience working as a Service Manager or in a similar supervisory role within an automotive dealership or service facility

In-depth knowledge of automotive repair and maintenance practices, vehicle systems and Toyota products

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent customer service and communication abilities, with a commitment to delivering exceptional customer experiences

Proficiency in service management software and computer systems commonly used in automotive dealerships

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Sound understanding of dealership financial management, budgeting and KPI tracking

Ability to work collaboratively with other departments and contribute to overall dealership objectives

Problem-solving skills and the ability to make sound decisions under pressure

A valid driver's licence and willingness to test drive vehicles when necessary

Relevant qualifications or certifications in automotive service management or related fields are highly desirable

What we offer

Warrnambool Toyota is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration packages commensurate with experience, opportunities for career advancement within the Toyota network, and ongoing training and development to enhance your skills and knowledge. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a supportive environment where you can thrive professionally.