Assistant Service Manager

Springwood Nissan & GWM; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly performance bonuses

Commission

Company vehicle or car allowance

Job summary

Westpoint Autos Springwood is seeking an Assistant Service Manager to join our high-performing multi-franchised Service Centre. You will lead by example, mentor a team of Service Advisors, and own the customer experience in a fast-paced, high-volume environment serving Nissan and GWM.

We offer progression to a full Service Manager role, above-market salary packages, monthly bonuses and commission, plus a company vehicle or car allowance.

Qualifications

• Proven ability to exceed customer satisfaction targets.
• Excellent leadership and mentoring skills.
• Ability to work to tight deadlines with professionalism and accuracy.
• A natural problem-solver who thrives in a busy environment.

Responsibilities

• Lead by example as a Senior Advisor and front-line Manager
• Coach and develop a team of Service Advisors to hit performance targets
• Deliver exceptional service experiences that keep customers coming back
• Drive results by exceeding internal KPIs and manufacturer benchmarks
• Communicate with clarity and confidence, even under pressure
• Maintain exceptional time management, organisation, and conflict resolution skills

Skills

Leadership

Mentoring

Problem-solving

Deadline-driven

Job description

Join Westpoint Autos Springwood as an Assistant Service Manager, stepping into a management position with a high-performing team at our multi-franchised Service Centre. This role offers clear progression opportunities into a full Service Manager role as the dealership network continues to expand. You'll take ownership of the customer experience, mentor our front-line service team, and help shape the future of our service department in a fast-paced, high-volume environment servicing top-tier brands like Nissan and GWM.

Key responsibilities

Lead by example as a Senior Advisor and front-line Manager

Coach and develop a team of Service Advisors to hit performance targets

Deliver exceptional service experiences that keep customers coming back

Drive results by exceeding internal KPIs and manufacturer benchmarks

Communicate with clarity and confidence, even under pressure

Maintain exceptional time management, organisation, and conflict resolution skills

About you

Proven ability to exceed customer satisfaction targets

Excellent leadership and mentoring skills

Ability to work to tight deadlines with professionalism and accuracy

A natural problem-solver who thrives in a busy environment

Above-market salary package

Monthly performance bonuses and commission

Company vehicle or car allowance included

Supportive leadership and genuine opportunities for advancement

At Westpoint Autos, we’re proud to be an Equal Opportunity Employerand value the diversity of our team.

Since 1988, Westpoint Autos has been a leading family-owned and run automotive group in Queensland.

We represent both new and used vehicles from top and emerging brands, including Nissan, Hyundai, Suzuki, Isuzu, LDV, GWM, SsangYong, Mahindra, MG, JAC Motors, Subaru, Renault, Mercedes, Mazda, Darra 4x4, WPA EV and WPA SV.

Our commitment extends past selling cars, we provide exceptional customer support through our spare parts and service departments. As a team member, you'll join a supportive, innovative workplace with growth opportunities. We actively support the Brisbane community through local schools, charities and sporting clubs, making a positive impact both on and off the road.

Since 1988, Westpoint Autos has been a leading family-owned and run automotive group in Queensland.

We represent both new and used vehicles from top and emerging brands, including Nissan, Hyundai, Suzuki, Isuzu, LDV, GWM, SsangYong, Mahindra, MG, JAC Motors, Subaru, Renault, Mercedes, Mazda, Darra 4x4, WPA EV and WPA SV.

Our commitment extends past selling cars, we provide exceptional customer support through our spare parts and service departments. As a team member, you'll join a supportive, innovative workplace with growth opportunities. We actively support the Brisbane community through local schools, charities and sporting clubs, making a positive impact both on and off the road.