Service Manager

Black Specialised Equipment; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Ongoing training and development-opert

Discounts on parts and services

Career advancement opportunities

Job summary

Harvey Black Group in Toowoomba, Queensland, is seeking an experienced Service Manager to lead the service department, ensuring efficient operations and the highest standards of customer satisfaction. You will manage a team of around 20 staff across light and heavy vehicles, drive productivity, schedule work, monitor KPIs, and foster strong customer relationships while upholding safety standards.

This full-time position offers a competitive salary package and opportunities for ongoing training

Qualifications

• Extensive experience in a similar service management role within the automotive industry.
• Minimum 5-7 years of service management experience in automotive.
• Strong technical knowledge of automotive systems and repairs.
• Experience with light and heavy vehicle types.
• Excellent customer service and communication skills.
• Proven leadership and people management ability.
• Strong analytical and problem-solving skills with focus on improvement.
• Relevant automotive qualifications preferred.

Responsibilities

• Oversee the service department operations and ~20 staff.
• Develop strategies to improve productivity, efficiency, and service.
• Schedule and allocate work to ensure timely repairs and maintenance.
• Monitor KPIs and identify areas for improvement.
• Liaise with customers to address concerns and maintain relationships.
• Ensure compliance with industry regulations and safety standards.
• Contribute strategic input to overall business success.

Skills

Service management

Automotive industry

Leadership

Customer service

People management

Analytical skills

Education

Automotive qualifications

Job description

An exciting opportunity has arisen for an experienced Service Manager to join the team at Harvey Black Group in Toowoomba, Queensland. In this full-time role, you will be responsible for overseeing the efficient and effective operation of the service department, ensuring the highest standards of customer satisfaction are met.

Australian citizenship or permanent residency is required for this position.

What you'll be doing

Manage and coordinate the work of the service team of approximately 20 staff, for both Light and Heavy Vehicles, including technicians and support staff

Develop and implement strategies to improve productivity, efficiency, and customer service

Oversee the scheduling and allocation of work to ensure timely completion of repairs and maintenance

Monitor and report on key performance indicators, identifying areas for improvement

Liaise with customers to address any concerns or issues, and maintain strong relationships

Ensure compliance with all relevant industry regulations and safety standards

Contribute to the overall success of the business by providing strategic input and recommendations

What we're looking for

Extensive experience in a similar service management role within the automotive industry

Minimum 5-7 years of service management experience in the automotive industry

Strong technical knowledge and understanding of automotive systems and repairs

Experience with all vehicle types including light and heavy vehicles

Excellent customer service and communication skills, with the ability to effectively liaise with both customers and the service team

Proven leadership and people management skills, with the ability to motivate and develop a team

Strong analytical and problem-solving skills, with a focus on continuous improvement

Relevant qualifications in automotive or a related field would be highly regarded

What we offer

At Harvey Black Group, we are committed to providing a supportive and rewarding workplace for our employees. In addition to an attractive salary, we offer a range of benefits including:

• Ongoing training and development opportunities


• Discounts on parts and services


• Opportunities for career advancement

About us

Harvey Black Group is a leading provider of automotive services and solutions in the Toowoomba region. With a strong focus on customer satisfaction and a commitment to excellence, we have built a reputation for delivering high-quality work and exceptional service. As a growing business, we are constantly seeking to expand our capabilities and provide our customers with the best possible experience.