Automotive Service Advisor — Customer-Focused, Team-Driven

Black Specialised Equipment; Toowoomba Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Training provided

Job summary

Harvey Black Group is seeking a Service Advisor to join our Service Department in Queensland. You will coordinate service appointments, liaise with the service team, workshop, and parts department, and ensure outstanding customer service across channels.

Training will be provided to support your professional development and success in the role. Reporting to the Service Manager, you will help manage customer expectations, provide progress updates, and contribute to a smooth operation in a

Qualifications

• Previous experience as a service advisor in the automotive industry is preferred but not mandatory.
• Strong focus on delivering exceptional customer service.
• Excellent communication skills and ability to build rapport with customers.
• Highly organised with great attention to detail.
• Willingness to work Saturdays as required.

Responsibilities

• Provide exceptional customer service across channels (in person, phone, email).
• Create customer appointments and book service, maintenance and repair work.
• Monitor vehicle progress and provide regular updates to customers.
• Quote repair orders accurately and maintain pricing transparency.
• Collaborate with service team, workshop staff and parts department to meet customer needs.
• Build rapport with customers and address questions or concerns.
• Maintain high attention to detail and organisation; work both in teams and independently.
• Training will be provided to support your development.

Skills

Customer service

Communication

Organised

Teamwork

Autonomy

Weekend availability

Job description

Harvey Black Group is seeking a Service Advisor to join our Service Department in Queensland. You will coordinate service appointments, liaise with the service team, workshop, and parts department, and ensure outstanding customer service across channels.

Training will be provided to support your professional development and success in the role. Reporting to the Service Manager, you will help manage customer expectations, provide progress updates, and contribute to a smooth operation in a