Assistant Service Manager

Westpoint Autos; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Above-market salary package

Monthly performance bonuses andcommis

Company vehicle or car allowance

Supportive leadership and advancement

Job summary

Westpoint Autos Springwood is seeking an Assistant Service Manager to lead a high-performing, multi-franchised service team and manage the customer experience. The role offers clear progression into a full Service Manager position as the dealership expands, with responsibilities spanning coaching, mentoring, and maintaining service standards.

You will drive customer satisfaction, exceed KPIs and manufacturer benchmarks, and manage time effectively in a fast-paced, high-volume environment

Qualifications

• Proven ability to exceed customer satisfaction targets.
• Excellent leadership and mentoring skills.
• Ability to work to tight deadlines with professionalism and accuracy.
• A natural problem-solver who thrives in a busy environment.

Responsibilities

• Lead by example as a Senior Advisor and front-line Manager.
• Coach and develop a team of Service Advisors to hit performance targets.
• Deliver exceptional service experiences that keep customers coming back.
• Drive results by exceeding internal KPIs and manufacturer benchmarks.
• Communicate with clarity and confidence, even under pressure.
• Maintain exceptional time management, organisation, and conflict resolution skills.

Skills

Leadership

Customer service

Mentoring

Time management

Conflict resolution

Job description

Join Westpoint Autos Springwood as an Assistant Service Manager, stepping into a management position with a high-performing team at our multi-franchised Service Centre. This role offers clear progression opportunities into a full Service Manager role as the dealership network continues to expand. You'll take ownership of the customer experience, mentor our front-line service team, and help shape the future of our service department in a fast-paced, high-volume environment servicing top-tier brands like Nissan and GWM.

Key responsibilities

• Lead by example as a Senior Advisor and front-line Manager
• Coach and develop a team of Service Advisors to hit performance targets
• Deliver exceptional service experiences that keep customers coming back
• Drive results by exceeding internal KPIs and manufacturer benchmarks
• Communicate with clarity and confidence, even under pressure
• Maintain exceptional time management, organisation, and conflict resolution skills

About you

• Proven ability to exceed customer satisfaction targets
• Excellent leadership and mentoring skills
• Ability to work to tight deadlines with professionalism and accuracy
• A natural problem-solver who thrives in a busy environment
• Above-market salary package
• Monthly performance bonuses and commission
• Company vehicle or car allowance included
• Supportive leadership and genuine opportunities for advancement

At Westpoint Autos, we’re proud to be an Equal Opportunity Employer and value the diversity of our team.