Service Manager

Hall & Prior Aged Care Group; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Full training

Team lunches

Career growth opportunities

Supportive team culture

Job summary

Hall & Prior Aged Care Group is seeking a Service Manager to lead a team of technicians and support staff in Melbourne, VIC. You will oversee repair, maintenance and warranty work, ensuring safety, quality, and timely post‑sale support to retain customers.

Reporting to the Operations Manager, you will drive KPIs, schedule work, manage quotes and grow service revenue. A strong technical background and leadership style are essential to success.

Qualifications

• Proven experience in a service management or team leadership role.
• Strong knowledge of hoisting equipment or related industrial products (highly desirable).
• Experience with WHS compliance and safety-first culture.

Responsibilities

• Oversee warranty claims process and liaise with suppliers/manufacturers.
• Report on team KPIs, job completion, warranty metrics and feedback.
• Lead and develop the service team (technicians and staff).
• Oversee daily service operations, scheduling, prioritisation and allocation.
• Maintain WHS standards and safety briefings.
• Escalate complex customer issues and build relationships with key customers.
• Prepare service quotes and grow service revenue via maintenance agreements.

Skills

Team leadership

Service management

Hoisting equipment knowledge

WHS compliance

CRM

Service scheduling tools

Education

Trade qualifications

Tools

CRM systems

Service scheduling software

Job description

EARN $90,000 to $95,000 pa + Super | Negotiable Based On Experience

Join A Leading International Hoist Manufacturer Based In Truganina, VIC

Utilise Your Service Management Experience | Lead a Team of Technicians and Support Staff

About The Company

Our client is a renowned international hoist manufacturing and distribution company with a history spanning nearly 30 years. Committed to delivering high-quality products that meet stringent Australian standards, they offer a diverse product range backed by exceptional customer service. With a strong customer-first mindset, they continually optimise service delivery while fostering a collaborative and supportive team culture.

About The Opportunity

The primary purpose of this position is to lead and manage the service function, ensuring all repair, maintenance and warranty work is completed safely, efficiently and to a high standard, while delivering timely, professional after-sales support that drives customer retention.

Reporting directly to the Operations Manager, some of your responsibilities will include:

• Overseeing the warranty claims process and liaising with suppliers and manufacturers
• Reporting on team KPIs, job completion rates, warranty metrics and customer feedback
• Leading, managing and developing the service team, including technicians and support staff
• Overseeing daily service operations, including job scheduling, prioritisation and work allocation
• Maintaining and enforcing WHS standards, including safety briefings, toolbox talks and compliance checks
• Acting as the escalation point for complex customer issues and building strong relationships with key customers
• Preparing service quotes and growing service revenue through maintenance agreements, upgrades and additional services

About You

The successful candidate will have:

• Proven experience in a service management or team leadership role
• Strong technical knowledge of hoisting equipment, mechanical systems or related industrial products (highly desirable)
• Relevant trade qualifications or technical background (desirable)Experience managing WHS compliance and fostering a safety-first culture
• Experience with job management systems, CRM and service scheduling tools
• A commercial mindset, confident communication and a hands-on, solutions-focused leadership style
• Excellent organisational and customer service skills, with the ability to manage difficult situations professionally

What’s in it for You?

• Join a Supportive, Close-Knit Team That Values Collaboration
• Stable Monday to Friday Hours With No Weekend Work Required
• Competitive Salary of $90,000 to $95,000 pa + Super | Negotiable
• Full Training and Support to Set You Up for Success From Day One
• Grow Your Career in a Stable, Expanding Business That Invests in Its People
• Regular Team Lunches and Events to Celebrate Wins and Build Camaraderie
• Step Into a Leadership Role Heading Up a Team of Technicians and Support Staff