Service Manager

RecruitShop; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Stable Hours

Team Lunches

Training & Support

Leadership Role

Competitive Salary

Job summary

RecruitShop seeks a service leader to manage a team of technicians and support staff in a leading international hoist manufacturer. You will oversee repair, maintenance and warranty work, deliver professional after-sales support and drive customer retention.

Reporting to the Operations Manager, you will manage scheduling, KPIs and customer feedback while ensuring WHS compliance. This is a Monday–Friday role with training and growth opportunities.

Qualifications

• Proven experience in a service management or team leadership role.
• Strong knowledge of hoisting equipment, mechanical systems or related industrial products.
• Experience managing WHS compliance and safety culture.
• Experience with job management systems, CRM and service scheduling tools.
• Commercial mindset with confident communication and hands-on leadership.
• Excellent organisational and customer service skills.

Responsibilities

• Lead and manage the service function to ensure repair, maintenance and warranty work is done safely and efficiently.
• Provide timely after-sales support to drive customer retention.
• Oversee warranty claims, liaise with suppliers and manufacturers.
• Report KPIs, job completion rates and customer feedback.
• Develop the service team, including technicians and support staff.
• Schedule daily operations, prioritise work and allocate tasks.
• Uphold WHS standards with safety briefings and compliance checks.

Skills

Proven experience in service mgmt or 팀

Hoisting equipment knowledge

WHS compliance experience

CRM and service scheduling tools

Commercial mindset and leadership

Customer service excellence

Job description

• EARN $90,000 to $95,000 pa + Super | Negotiable Based On Experience
  


• Join A Leading International Hoist Manufacturer Based In Truganina, VIC
  


• Utilise Your Service Management Experience | Lead a Team of Technicians and Support Staff
  

• EARN $90,000 to $95,000 pa + Super | Negotiable Based On Experience
  


• Join A Leading International Hoist Manufacturer Based In Truganina, VIC
  


• Utilise Your Service Management Experience | Lead a Team of Technicians and Support Staff
  

About The Company

Our client is a renowned international hoist manufacturing and distribution company with a history spanning nearly 30 years. Committed to delivering high-quality products that meet stringent Australian standards, they offer a diverse product range backed by exceptional customer service. With a strong customer-first mindset, they continually optimise service delivery while fostering a collaborative and supportive team culture.

About The Opportunity

The primary purpose of this position is to lead and manage the service function, ensuring all repair, maintenance and warranty work is completed safely, efficiently and to a high standard, while delivering timely, professional after-sales support that drives customer retention.

Reporting directly to the Operations Manager, some of your responsibilities will include:

• Overseeing the warranty claims process and liaising with suppliers and manufacturers


• Reporting on team KPIs, job completion rates, warranty metrics and customer feedback


• Leading, managing and developing the service team, including technicians and support staff


• Overseeing daily service operations, including job scheduling, prioritisation and work allocation


• Maintaining and enforcing WHS standards, including safety briefings, toolbox talks and compliance checks


• Acting as the escalation point for complex customer issues and building strong relationships with key customers


• Preparing service quotes and growing service revenue through maintenance agreements, upgrades and additional services

About You

The successful candidate will have:

• Proven experience in a service management or team leadership role


• Strong technical knowledge of hoisting equipment, mechanical systems or related industrial products (highly desirable)


• Relevant trade qualifications or technical background (desirable)


• Experience managing WHS compliance and fostering a safety-first culture


• Experience with job management systems, CRM and service scheduling tools


• A commercial mindset, confident communication and a hands-on, solutions-focused leadership style


• Excellent organisational and customer service skills, with the ability to manage difficult situations professionally

What’s in it for You?

• Join a Supportive, Close-Knit Team That Values Collaboration


• Stable Monday to Friday Hours With No Weekend Work Required


• Competitive Salary of $90,000 to $95,000 pa + Super | Negotiable


• Full Training and Support to Set You Up for Success From Day One


• Grow Your Career in a Stable, Expanding Business That Invests in Its People


• Regular Team Lunches and Events to Celebrate Wins and Build Camaraderie


• Step Into a Leadership Role Heading Up a Team of Technicians and Support Staff