Service Manager – Mobile Waste Handling Equipment

Cappro Pacific; Sydney; On-site; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Company vehicle – Toyota Hilux

Phone and Laptop

Monday to Friday, 8:00 am – 5:00 pm

Company Uniform

Some interstate travel and maybe 1 int

Job summary

Cappro Pacific is seeking a hands-on Senior Service Technician / Workshop Manager to oversee workshop operations for earthmoving equipment and support a small technical team. The role focuses on delivering outstanding service and customer support in a fast-paced environment.

This position is predominantly office-based (about 80%) with 20% hands-on work, emphasizing planning, job coordination, customer communication and workshop performance while offering technical support as needed.

Qualifications

• Trade qualified as Cert 3 Heavy mobile plant mechanic.
• Experience as Service Manager or Senior Technician in heavy equipment sectors.
• Strong organisational and administrative capabilities (quoting, work orders, invoicing).
• Ability to lead and mentor a small team and maintain safety standards.

Responsibilities

• Oversee daily workshop operations, prioritise service jobs and PMs.
• Lead two technicians and one apprentice, improving productivity.
• Provide fault diagnosis and troubleshooting support for mobile equipment.
• Coordinate servicing, breakdowns, warranty claims and escalations.
• Prepare quotes, work orders, reports and invoicing.
• Monitor labour utilisation, costs and turnaround times.
• Manage parts ordering and liaise with suppliers to minimise downtime.
• Ensure health and safety compliance and continuous improvement.

Skills

Leadership / mentoring

Organisational skills

Customer service

Diagnostic guidance

Strong communication

Education

Cert 3 Heavy mobile plant mechanic

Job description

Senior Service technican / Workshop Manager - Earthmoving Equipment

Global Equipment OEM specialises in mobile waste handling equipment, supplying purpose-built machinery to the waste management, recycling and landfill industries. We are seeking a hands-on Service Manager to oversee workshop operations, support a small technical team and ensure customers receive outstanding service and support.

This is an excellent opportunity for someone who combines strong technical knowledge with the ability to organise people, manage service operations and build lasting customer relationships.

The Opportunity

Reporting to management, you will take responsibility for the day-to-day operation of the service department, leading a small team of two qualified technicians and one apprentice.

This is predominantly an office-based management role, approximately 80% office-based and 20% hands-on, allowing you to focus on planning, job coordination, customer communication and workshop performance while providing technical support when required.

Key Responsibilities

• Oversee daily workshop operations, allocating and prioritising service jobs, repairs and preventative maintenance.
• Lead, support and develop a small team of two qualified technicians and one apprentice, improving productivity and technical capability.
• Provide technical guidance, fault diagnosis and troubleshooting support for mobile waste handling equipment.
• Coordinate equipment servicing, breakdowns, warranty claims and technical escalations in line with manufacturer requirements.
• Manage customer enquiries, service requests and escalations, maintaining strong relationships and professional communication.
• Prepare service quotations, job estimates, work orders, service reports and invoicing.
• Monitor workshop productivity, labour utilisation, job costs and turnaround times to ensure efficient service delivery.
• Coordinate parts ordering and liaise with suppliers to minimise equipment downtime.
• Maintain workplace health and safety standards and ensure compliance with workshop procedures and manufacturer requirements.
• Work closely with management to improve service performance, operational efficiency and customer satisfaction.

About You

To be successful in this role, you will ideally have:

• Previous experience as a Service Manager, Workshop Manager, Service Supervisor or Senior Technician within the heavy equipment, earthmoving, diesel, automotive or industrial machinery sectors.
• You must be trade qualified as Cert 3 Heavy mobile plant mechanic
• Strong mechanical and technical knowledge, with the ability to diagnose faults and support technicians with complex repairs.
• Experience coordinating workshop activities, managing workloads and maintaining service standards.
• Strong organisational and administrative skills, including service quoting, work orders, job costing and invoicing.
• The ability to lead, mentor and motivate a small team while maintaining a practical, solutions-focused approach.
• Excellent communication and customer service skills, with a focus on delivering reliable outcomes.
• A commitment to workplace safety, quality workmanship and continuous improvement.
• Experience with waste handling, landfill, recycling or mobile industrial equipment would be highly regarded.

What's on Offer?

• Base Salary - $150,000
• Superannuation
• Company vehicle – Toyota Hilux
• Phone and Laptop
• Monday to Friday, 8:00 am – 5:00 pm.
• Company Uniform
• Some interstate travel and maybe 1 international trip a year