Service Manager

Komatsu Mining Corp.; Gladstone Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection insurance

Novated leasing

Recognition awards

Flexible work

Education & development

Corporate health discount

Travel discounts

Yearly bonus

Referral program $3000

Job summary

Komatsu Australia seeks a Service Manager to lead the Gladstone Service Department, overseeing workshop, field and embedded services. This role focuses on people leadership, safety, service delivery and the commercial performance of a busy operation.

You will report to the Branch Manager, manage budgets and quoting, and nurture long-term customer relationships while exploring growth opportunities across the region. The role is Monday–Friday, based in Gladstone, QLD.

Qualifications

• Experience leading service delivery in a dealership, OEM, or equipment-focused business.

Responsibilities

• Lead the Gladstone Service Department and oversee people, safety and service delivery.
• Manage budgets, profitability, WIP, quoting and warranty processes.
• Build long-term customer relationships and identify new service growth opportunities.
• Visit key customers across the region and drive continuous improvement.

Skills

Service management

People leadership

Safety mindset

Budget management

WIP management

Quotations

Warranty

Customer relationships

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is a global original equipment manufacturer (OEM) and a leading name in construction, mining and earthmoving equipment. Across Australia, we support customers with world-class machinery, technology, parts and service solutions, backed by the expertise and resources of a global business.
Our people play a vital role in keeping essential industries moving, and we are committed to safety, innovation, strong customer partnerships and creating value together.

We are seeking a Service Manager to lead our Gladstone Service Department. This is a key operational leadership role, responsible for people, safety, service delivery and the commercial performance of a busy operation spanning workshop, field and embedded services.

Reporting to the Branch Manager, you will manage budgets, profitability, WIP, quoting and warranty processes while building long-term customer relationships. You will also visit key customers across the region and help identify new service growth opportunities.

Role Located: Gladstone, QLD | Monday to Friday, approximately 7:00am - 4:00pm

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• You are an experienced Service Manager or operational leader with a strong understanding of service delivery in a dealership, OEM or equipment-focused business. Experience across mining, heavy equipment, automotive or agricultural machinery environments will be considered.
• You will bring proven people leadership, a strong safety mindset and the commercial confidence to manage budgets, costs, revenue and profitability.
• You will be comfortable overseeing WIP, quotations, warranty and service productivity, building trusted relationships with customers, coaching leaders and driving continuous improvement.
• This is a leadership and business management position rather than a hands-on technical role; a trade qualification is not essential.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.