Supervisor - Service

Komatsu Mining Corp.; Gladstone Regional; On-site; AUD 110,000 - 145,000; Full time

Benefits offered by this job

Parental leave

Insurance

Novated leasing

Career development

Health benefits

Travel discounts

Bonus potential

Referral program

Job summary

Komatsu Australia is seeking a Service Supervisor in Gladstone to lead a team of around 32 across Workshop and Field Service. This role focuses on scheduling, coaching and developing people, managing WIP, forecasting productivity, and supporting customers on escalations.

We value hands-on leadership, strong communication, and a commitment to safety and continuous improvement, with opportunities to contribute to a zero-harm culture and excellent customer outcomes.

Qualifications

• Experience supervising or coordinating people in a technical or trades-based environment.
• Background in workshop, field service, fleet maintenance or similar operations.
• Strong communication and coaching skills; focus on safety and quality.

Responsibilities

• Oversee ~32 team members across Workshop and Field Service including four Leading Hands.
• Schedule, coach and develop staff; manage WIP and productivity metrics.
• Forecast and report on utilisation; support customers when issues escalate.
• Lead safety and continuous improvement initiatives in operations.

Skills

Leadership

Team management

Workshop knowledge

Field service experience

Safety compliance

Communication

Coaching

Problem solving

Education

Mechanical trade qualification (including mechanical fitting)

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Komatsu is one of the world's leading manufacturers and suppliers of construction, mining and industrial equipment, with a proud history of innovation, quality and supporting the industries that keep Australia moving. But it's our people who make the difference. We invest in their development, encourage new ideas and offer genuine opportunities to build long-term careers.

Great service starts with great people, and at Komatsu, we know the difference a strong leader can make.

We're looking for a Service Supervisor to join our Gladstone team, bringing together technical knowledge, a genuine passion for people and a commitment to delivering great outcomes for our customers.

This is a people leadership and operational management role, rather than a hands‑on technical position. You’ll oversee approximately 32 team members across Workshop and Field Service, with four Leading Hands reporting directly to you. Your focus will be on scheduling, coaching and developing people, managing WIP, forecasting and reporting on productivity and utilisation, and supporting customers when issues need escalation.

What We're Looking For

• Relevant mechanical trade qualification, including mechanical fitting
• Experience supervising, leading or coordinating people in a technical or trades-based environment
• Background in workshop, field service, fleet maintenance or similar service operations
• Strong communication skills and the ability to coach, support and develop others
• Understanding of workflow, WIP, productivity and operational performance
• A customer-focused approach with strong organisational and problem‑solving skills
• Commitment to safety, quality workmanship and continuous improvement

Your experience doesn't necessarily need to come from mining or construction equipment. We're interested in hearing from people with backgrounds in heavy vehicle, agriculture, road transport, automotive and other technical service environments.

Whether you're an established supervisor looking for a new challenge or an experienced tradesperson who has taken on leadership responsibilities, we'd welcome the opportunity to hear from you.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Diability Insurance provided through our company superannuation fund ; Novated Leasing options available.
• Career:Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health
• Travel:Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero‑harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.