Supervisor - Service

Komatsu Australia Pty Ltd; City of Kalgoorlie-Boulder; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Families Policy

Income Protection Insurance

Career development

Bupa health discount

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Pty Ltd in Kalgoorlie is seeking a Service Supervisor to lead daily service operations, oversee technicians, manage workflow, safety and KPI performance while upholding Komatsu standards.

You will coordinate resources, monitor WIP and warranty processes, build strong customer relationships and contribute to a collaborative workshop culture. Roster: 5:2, 38 hours per week.

Qualifications

• Trade qualification is essential for the role.
• Current trade certification is required.
• Proven supervisory experience in heavy equipment/mining industries.
• Experience with ERP systems (Dynamics AX / SAP) is preferred.

Responsibilities

• Lead daily service operations to maximise productivity and customer satisfaction.
• Ensure all service activities comply with safety rules and OHS&E requirements.
• Manage work in progress and maintain 60-day job ageing targets.
• Oversee warranty processes to ensure compliant claims and KPI performance.
• Monitor technician utilisation and minimise lost time.
• Coordinate resources including technicians, parts, contractors, and equipment.
• Identify training needs and support team development.
• Uphold a customer-first culture and maintain professional workshop environment.

Skills

Leadership experience

Customer service orientation

Proactive problem solving

Availability for after-hours support

Education

Heavy Duty Trade Qualification

Current and relevant trade certification

Tools

Microsoft Dynamics AX

SAP

Job description

About Us:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

As a Service Supervisor, you will oversee the day-to-day coordination and delivery of branch service operations, ensuring all activities are completed safely, efficiently, and in line with Komatsu standards. You will lead technicians, manage workflow and resources, monitor performance against key service KPIs, and build strong relationships with customers and internal stakeholders.

Key Responsibilities:

• Lead and coordinate daily service operations to maximise productivity and customer satisfaction.
• Ensure all service activities comply with Komatsu Golden Rules and OHS&E requirements.
• Manage Work in Progress (WIP) and maintain job ageing targets below 60 days.
• Oversee warranty processes to achieve 100% claim compliance and KPI performance.
• Monitor technician utilisation and minimise lost time across the team.
• Coordinate resources including technicians, parts, contractors, and equipment.
• Identify training needs and support the ongoing development of team members.
• Maintain a professional workshop environment and presentation of company vehicles.
• Uphold the Komatsu Customer Support Charter and drive a customer-first culture.
• Build strong relationships with customers and communicate effectively with all stakeholders.

Role Located: Kalgoorlie

Roster: 5:2, 38 hours per week

What we are looking for:

• Proven experience in a Service Supervisor, Leading Hand, or similar leadership role.
• Demonstrated technical knowledge within the heavy equipment, mining, construction, or related industry.
• Strong commitment to delivering exceptional customer service.
• A proactive, solutions-focused approach with a positive "can-do" attitude.
• Availability to provide support for after-hours service requirements when needed.
• Experience using ERP systems such as Microsoft Dynamics AX and/or SAP.

Qualifications:

• Heavy Duty Trade Qualification (essential).
• Current and relevant trade certification.

Why work for us!

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.