Service Manager

Komatsu Australia Pty Ltd; Gladstone Regional; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

16 weeks paid primary parental leave

4 weeks secondary carer leave

Income Protection Insurance

Novated leasing options

Bupa corporate discount

Total Wellbeing Solution

Travel discounts with partners

Yearly bonus potential

Referral program $3000

Job summary

Komatsu Australia Pty Ltd in Gladstone, QLD, is seeking a Service Manager to lead the local service department across workshop, field and embedded services. The role emphasizes safety, people leadership and delivering strong commercial performance.

You will report to the Branch Manager and drive budgets, profitability and customer relationships while identifying opportunities for service growth across the region.

Qualifications

• Experienced Service Manager or operational leader with strong service delivery knowledge.
• Experience in dealership, OEM, mining, heavy equipment, automotive or agricultural machinery.
• Ability to manage budgets, costs, revenue and profitability.

Responsibilities

• Lead the Gladstone Service Department, ensuring safe and efficient service delivery.
• Manage budgets, WIP, quotations and warranty processes while building customer relationships.
• Visit key customers regionally and identify service growth opportunities.

Skills

People leadership

Safety mindset

Budget management

Service delivery

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is a global original equipment manufacturer (OEM) and a leading name in construction, mining and earthmoving equipment. Across Australia, we support customers with world-class machinery, technology, parts and service solutions, backed by the expertise and resources of a global business. Our people play a vital role in keeping essential industries moving, and we are committed to safety, innovation, strong customer partnerships and creating value together. We are seeking a Service Manager to lead our Gladstone Service Department. This is a key operational leadership role, responsible for people, safety, service delivery and the commercial performance of a busy operation spanning workshop, field and embedded services. Reporting to the Branch Manager, you will manage budgets, profitability, WIP, quoting and warranty processes while building long-term customer relationships. You will also visit key customers across the region and help identify new service growth opportunities.

Role Located: Gladstone, QLD | Monday to Friday, approximately 7:00am - 4:00pm

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• You are an experienced Service Manager or operational leader with a strong understanding of service delivery in a dealership, OEM or equipment-focused business. Experience across mining, heavy equipment, automotive or agricultural machinery environments will be considered.
• You will bring proven people leadership, a strong safety mindset and the commercial confidence to manage budgets, costs, revenue and profitability.
• You will be comfortable overseeing WIP, quotations, warranty and service productivity, building trusted relationships with customers, coaching leaders and driving continuous improvement.
• This is a leadership and business management position rather than a hands-on technical role; a trade qualification is not essential.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Komatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets. For over a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products. The company’s global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimising performance.

Komatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets. For over a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products. The company’s global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimising performance.