Service Manager

Jrb Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training

Career development opportunities

Job summary

JRB GROUP PTY LTD in Hemmant, Queensland, is seeking an experienced Service Manager to lead all service operations in our automotive business. This full-time role focuses on delivering exceptional service, maintaining high standards, and guiding a skilled team of service technicians.

You will oversee scheduling, workflow, training, safety, and compliance with manufacturer specifications, while driving customer satisfaction and profitability through effective leadership and process improvements.

Qualifications

• Proven experience as a Service Manager in the automotive industry, ideally with 3+ years in a similar role.
• Strong knowledge of automotive service operations, maintenance procedures and manufacturer specifications.
• Excellent leadership and team management skills.
• Outstanding customer service focus and ability to handle challenging situations professionally.
• Strong organisational and time management abilities with attention to detail.
• Proficiency in service management software and computer systems.
• Excellent communication skills, both written and verbal.
• A valid driver's licence and willingness to test drive vehicles when necessary.

Responsibilities

• Oversee all service operations and ensure efficient workflow management within the service department.
• Manage, supervise and mentor service technicians, including scheduling, performance management and training.
• Maintain and monitor service quality standards to ensure customer satisfaction and manufacturer compliance.
• Develop and implement service procedures, policies and best practices to improve efficiency.
• Manage service scheduling, work orders and customer bookings to optimise productivity and turnaround times.
• Monitor inventory levels of parts and materials, ensuring adequate stock for service operations.
• Handle customer complaints and resolve service-related issues professionally and promptly.
• Prepare and maintain accurate service records, reports and documentation.
• Achieve and exceed service targets and KPIs set by management.
• Liaise with parts department, sales team and management to ensure seamless operations.
• Budget management and cost control within the service department.

Skills

Service management

Leadership

Customer service

Communication

Problem-solving

Time management

Tools

Service management software

Job description

JRB GROUP PTY LTD is seeking an experienced Service Manager to join our team in Hemmant, Queensland. This is a full-time position that plays a crucial role in managing and overseeing all service operations within our automotive business. As Service Manager, you will be responsible for ensuring exceptional service delivery, maintaining high operational standards, and leading a team of service technicians to achieve business objectives. This role is essential to our company's success, as you will directly impact customer satisfaction, team performance, and overall profitability.

Key responsibilities

Oversee all service operations and ensure efficient workflow management within the service department

Manage, supervise and mentor service technicians, including scheduling, performance management and training

Maintain and monitor service quality standards to ensure customer satisfaction and compliance with manufacturer requirements

Develop and implement service procedures, policies and best practices to improve operational efficiency

Manage service scheduling, work orders and customer bookings to optimise productivity and turnaround times

Monitor inventory levels of parts and materials, ensuring adequate stock for service operations

Handle customer complaints and resolve service-related issues professionally and promptly

Prepare and maintain accurate service records, reports and documentation

Achieve and exceed service targets and key performance indicators set by management

Liaise with parts department, sales team and management to ensure seamless business operations

Budget management and cost control within the service department

What we're looking for

Proven experience as a Service Manager in the automotive industry, ideally with 3+ years in a similar role

Strong knowledge of automotive service operations, maintenance procedures and manufacturer specifications

Excellent leadership and team management skills with the ability to motivate and develop staff

Outstanding customer service focus and ability to handle challenging situations professionally

Strong organisational and time management abilities with attention to detail

Proficiency in service management software and computer systems

Excellent communication skills, both written and verbal

Problem-solving abilities and sound decision-making skills

A valid driver's licence and willingness to test drive vehicles when necessary

What we offer

At JRB GROUP PTY LTD, we are committed to supporting the growth and wellbeing of our employees. We offer a competitive remuneration package appropriate to your experience and qualifications. You will have the opportunity to work with a professional team in a dynamic automotive environment, where your leadership skills will be valued and developed. We provide ongoing training and professional development opportunities to support your career progression within the automotive industry. Our workplace culture emphasises teamwork, integrity and customer focus. We also offer a supportive work environment where your contributions are recognised and rewarded.

About us

JRB GROUP PTY LTD is a leading automotive service provider based in Hemmant, Queensland. With a strong reputation for quality workmanship and excellent customer service, we pride ourselves on delivering reliable automotive solutions to our valued clients. Our business is built on a foundation of professionalism, expertise and customer satisfaction. We are committed to maintaining the highest standards in service delivery and fostering a workplace culture that encourages teamwork, innovation and continuous improvement. Our team is passionate about the automotive industry and dedicated to providing outstanding service experiences.