Automotive Service Manager: Lead Tech Team & Operations

JRB GROUP PTY LTD; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Ongoing training & development

Supportive workplace culture

Descripción de la vacante

JRB GROUP PTY LTD in Hemmant, Queensland is seeking an experienced Service Manager to lead our automotive service operations. This full-time role focuses on delivering exceptional service, maintaining high standards, and guiding a team of service technicians to meet business objectives.

You will manage workflows, schedules, and customer bookings, ensure compliance with manufacturer specifications, and drive improvements in service procedures and efficiency.

Formación

• Proven experience as a Service Manager in the automotive industry
• Strong leadership and team management abilities
• Excellent customer service focus and problem-solving skills
• Excellent written and verbal communication abilities
• Strong organisational and time-management skills
• Proficiency with service management software and computer systems
• A valid driver’s licence and willingness to test drive vehicles when needed

Responsabilidades

• Oversee all service operations and ensure efficient workflow in the service department
• Supervise and mentor service technicians including scheduling and performance management
• Maintain service quality standards and compliance with manufacturer requirements
• Develop and implement service procedures and best practices
• Manage service scheduling, work orders and customer bookings
• Monitor inventory levels of parts and materials for service operations
• Handle customer complaints and resolve issues promptly
• Prepare and maintain accurate service records and reports
• Achieve and exceed service targets and KPIs
• Coordinate with parts, sales and management for seamless operations
• Budget management and cost control within the service department

Conocimientos

Service management

Leadership

Customer service

Communication

Time management

Driver's license

Software proficiency

Herramientas

Service management software

Descripción del empleo

JRB GROUP PTY LTD in Hemmant, Queensland is seeking an experienced Service Manager to lead our automotive service operations. This full-time role focuses on delivering exceptional service, maintaining high standards, and guiding a team of service technicians to meet business objectives.

You will manage workflows, schedules, and customer bookings, ensure compliance with manufacturer specifications, and drive improvements in service procedures and efficiency.