Automotive Service Manager - Lead Operations & Quality

Jrb Group; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Ongoing training

Career development opportunities

Descripción de la vacante

JRB GROUP PTY LTD in Hemmant, Queensland, is seeking an experienced Service Manager to lead all service operations in our automotive business. This full-time role focuses on delivering exceptional service, maintaining high standards, and guiding a skilled team of service technicians.

You will oversee scheduling, workflow, training, safety, and compliance with manufacturer specifications, while driving customer satisfaction and profitability through effective leadership and process improvements.

Formación

• Proven experience as a Service Manager in the automotive industry, ideally with 3+ years in a similar role.
• Strong knowledge of automotive service operations, maintenance procedures and manufacturer specifications.
• Excellent leadership and team management skills.
• Outstanding customer service focus and ability to handle challenging situations professionally.
• Strong organisational and time management abilities with attention to detail.
• Proficiency in service management software and computer systems.
• Excellent communication skills, both written and verbal.
• A valid driver's licence and willingness to test drive vehicles when necessary.

Responsabilidades

• Oversee all service operations and ensure efficient workflow management within the service department.
• Manage, supervise and mentor service technicians, including scheduling, performance management and training.
• Maintain and monitor service quality standards to ensure customer satisfaction and manufacturer compliance.
• Develop and implement service procedures, policies and best practices to improve efficiency.
• Manage service scheduling, work orders and customer bookings to optimise productivity and turnaround times.
• Monitor inventory levels of parts and materials, ensuring adequate stock for service operations.
• Handle customer complaints and resolve service-related issues professionally and promptly.
• Prepare and maintain accurate service records, reports and documentation.
• Achieve and exceed service targets and KPIs set by management.
• Liaise with parts department, sales team and management to ensure seamless operations.
• Budget management and cost control within the service department.

Conocimientos

Service management

Leadership

Customer service

Communication

Problem-solving

Time management

Herramientas

Service management software

Descripción del empleo

JRB GROUP PTY LTD in Hemmant, Queensland, is seeking an experienced Service Manager to lead all service operations in our automotive business. This full-time role focuses on delivering exceptional service, maintaining high standards, and guiding a skilled team of service technicians.

You will oversee scheduling, workflow, training, safety, and compliance with manufacturer specifications, while driving customer satisfaction and profitability through effective leadership and process improvements.