Service Manager (JLR)

Private Advertiser; Canning; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Free on-site parking

Long-standing family‑owned business (≈

20+ staff team experience

Job summary

Roadbend Motors in Western Australia is seeking a Service Manager (JLR) to lead a busy, established service department. You will manage a skilled team, oversee servicing, repairs, and maintenance, and drive customer-focused outcomes with strong process discipline.

You will bring proven service management experience with JLR exposure, strong technical knowledge, and excellent leadership and organizational skills.

Qualifications

• Experience as Service Manager or similar supervisory role in automotive trades.
• Experience with Jaguar Land Rover vehicles.
• Strong knowledge of vehicle servicing, repairs and maintenance procedures.
• Proven team leadership and ability to motivate staff.
• Excellent organisational and time management skills.
• Budgets and cost control experience.
• Outstanding customer service and communication.
• Proficiency with service management software and computer systems.
• Knowledge of health and safety regulations relevant to service departments.
• Ability to work under pressure and manage multiple priorities.
• Problem-solving mindset.
• Current Australian Driver's Licence.

Responsibilities

• Lead and supervise the service team to keep staff motivated and performing well.
• Oversee all vehicle servicing, repairs and maintenance to meet quality standards.
• Schedule service appointments and manage day-to-day workflow for efficiency.
• Inspect completed work to verify manufacturer specifications.
• Maintain service records, work orders and documentation.
• Communicate with customers about requirements, timelines and costs.
• Manage department budgets and parts inventory.
• Identify opportunities to improve processes and implement solutions.
• Ensure health, safety and environmental regulations are followed.
• Report on performance metrics to management.

Skills

Service management experience

JLR expertise

Technical knowledge

Team leadership skills

Organisational skills

Budgeting acumen

Customer service focus

Systems proficiency

Safety awareness

Resilience under pressure

Problem-solving mindset

Driver's licence

Tools

Service management software

Job description

Roadbend Motors is seeking a Service Manager (JLR) to join their team!

This is an exciting opportunity for an experienced automotive service professional to take ownership of a busy and well-established service department, leading a skilled team while working with a trusted premium brand. The role offers genuine autonomy, variety, and the chance to shape service operations within a long-standing, family-run business that values expertise and teamwork.

About Us

Roadbend Motors is a 60-year-old family-owned company specialising in Jaguar Land Rover (JLR) servicing and repairs. With a dedicated team of around 23 experienced and knowledgeable staff, the business has built a strong reputation for quality workmanship and customer care over six decades in the automotive industry.

What you'll be doing?

• Leading the service team - Manage and supervise the service department, overseeing scheduling, training and performance management of technicians and support staff to keep the team motivated and performing at its best.
• Ensuring service excellence - Oversee all vehicle servicing, repairs and maintenance work, making sure quality standards are consistently met across every job.
• Coordinating workflow - Schedule vehicle service appointments and manage day-to-day workflow to maximise efficiency and deliver a great customer experience.
• Checking quality - Inspect completed work to verify it meets manufacturer specifications and the high standards customers expect.
• Keeping accurate records - Maintain service records, work orders and customer documentation to keep operations running smoothly.
• Communicating with customers - Keep customers informed on service requirements, timelines and costs, building trust at every touchpoint.
• Managing budgets and inventory - Oversee service department budgets, labour costs and parts inventory to keep the department running efficiently.
• Driving continuous improvement - Identify opportunities to improve processes and implement practical solutions that enhance day-to-day operations.
• Upholding safety standards - Ensure the service department complies with health, safety and environmental regulations at all times.
• Building customer loyalty - Foster strong relationships with customers to encourage repeat business and positive reviews.
• Reporting to management - Liaise with leadership to report on service department performance and key metrics.

Who are they looking for?

• Service management experience - Proven experience in a Service Manager or similar supervisory role within the automotive trades industry is essential.
• JLR expertise - Experience working with Jaguar Land Rover vehicles is required for this role.
• Technical knowledge - Strong knowledge of vehicle servicing, repairs and maintenance procedures.
• Team leadership skills - A demonstrated ability to manage and motivate teams effectively, bringing out the best in people.
• Organisational skills - Excellent organisational and time management skills to juggle competing priorities with ease.
• Budgeting acumen - A sound understanding of budgeting and cost control within a service department environment.
• Customer service focus - Outstanding customer service and communication skills to build lasting client relationships.
• Systems proficiency - Proficiency with service management software and general computer systems.
• Safety awareness - Knowledge of health and safety regulations relevant to automotive service departments.
• Resilience under pressure - The ability to work under pressure and manage multiple priorities calmly and effectively.
• Problem-solving mindset - A continuous improvement mindset, always looking for better ways to do things.
• Driver's licence - Holding a current Australian Driver's Licence is required for this role.

Why you should consider this opportunity?

We offer an attractive remuneration package and other benefits, such as:

• Free on-site parking for added convenience and savings
• The chance to work with a well-respected, family-owned business with 60 years of industry heritage
• Joining a close-knit, experienced team of 23-24 skilled professionals
• Specialist exposure to the Jaguar Land Rover brand