Service Manager

Peter Stevens Motorworld; Ballarat; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Salary incentives

Training programs

Career development

Job summary

Peter Stevens Motorworld in Ballarat is seeking an experienced Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and manage a high-performing team to uphold manufacturer standards and profitability.

The role focuses on hands-on leadership, KPI tracking, and delivering exceptional customer experiences in a multi-franchise dealership setting.

Qualifications

• Proven track record as a Service Manager in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and organisational skills.

Responsibilities

• Lead and manage the service team to ensure smooth and efficient daily operations.
• Drive customer satisfaction by providing outstanding service and maintaining strong client relationships.
• Monitor and improve service processes, ensuring optimal productivity and profitability.
• Oversee scheduling, staff training, and performance management.
• Ensure compliance with manufacturer standards and dealership policies.

Skills

Service management

Leadership

Customer service

Communication

Organisational skills

KPIs & profitability

Job description

Come join our team at Peter Stevens Motorworld

Peter Stevens Motorworld is a dynamic, family-owned and managed business in the heart of Ballarat.

We are seeking an experienced Service Manager to lead our dynamic service department at our multi-franchise Ballarat location.

About the Role

We are looking for a motivated and experienced individual to oversee the daily operations of our service department, ensuring our customers receive the highest level of care and professionalism.

The ideal candidate will have a proven track record as a Service Manager and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Lead and manage the service team to ensure smooth and efficient daily operations.
• Drive customer satisfaction by providing outstanding service and maintaining strong client relationships.
• Monitor and improve service processes, ensuring optimal productivity and profitability.
• Oversee scheduling, staff training, and performance management.
• Ensure compliance with manufacturer standards and dealership policies.

What We’re Looking For

• Previous experience as a Service Manager in the automotive industry is essential.
• Strong leadership and team management skills.
• A high level of customer service with a proactive, solution-focused approach.
• Excellent communication and organisational skills.
• A deep understanding of service operations, including KPIs and profitability metrics.

What We Offer

• A supportive and professional work environment.
• Competitive salary and performance-based incentives.
• Ongoing manufacturer and in-house training.
• Career development opportunities within our growing business.

If you have the skills, experience, and passion to excel in this role, we want to hear from you!