Service Manager

Perth City Auto Group; Perth; On-site; AUD 110,000 - 140,000; Full time

Job summary

Perth City Auto Group in Perth seeks an experienced Service Manager to lead the service department and deliver efficient, customer‑focused operations daily. You will guide technicians, manage bookings, and ensure high‑quality work with strong profitability and safety compliance.

The role requires leadership, deep servicing knowledge, and proficiency with service-management tools; Pentana is highly regarded. A stable, development‑oriented environment awaits the right candidate.

Qualifications

• Experienced Service Manager or senior workshop leader.
• Strong knowledge of servicing and repair processes.
• Ability to lead, motivate and develop a team.
• Excellent communication and customer service skills.
• Proficient with service-management software; Pentana is a plus.
• Well organised, able to multitask and work under pressure.
• Valid driver's licence and proactive problem-solving mindset.
• Relevant qualifications and ongoing training.

Responsibilities

• Lead, coach, and manage technicians and service staff.
• Oversee daily workflow to ensure timely, high-quality job completion.
• Manage bookings, customer communication, and escalations.
• Maintain workshop inventory, tooling, and equipment readiness.
• Support diagnosis and technical problem-solving for the team.
• Track labour efficiency, parts usage, and profitability.
• Uphold safety standards and compliance requirements.
• Report on performance metrics and identify improvements.
• Collaborate with management on staffing and operational strategy.
• Manage leave, commissions, and service department administration.

Skills

Leadership

Technical knowledge

Customer service

Team development

Problem solving

Communication

Tools

Pentana

Job description

Perth City Auto Group is an established, growing automotive business in Perth seeking an experienced Service Manager to lead our service department and ensure smooth, efficient, customer‑focused operations on a daily basis. Our reputation and customer satisfaction drive our success. We're looking for a Service Manager who can lead the team to deliver exceptional results every time, ensuring every customer leaves confident and happy with the service they receive.

Key responsibilities

• Lead, coach, and manage technicians and service staff
• Oversee daily workflow to ensure timely, high‑quality job completion
• Manage bookings, customer communication, and escalations where required
• Maintain workshop inventory, tooling, and equipment readiness
• Support the team with diagnosis and technical problem‑solving
• Track labour efficiency, parts usage, and overall profitability
• Uphold safety standards and compliance requirements
• Report on performance metrics and identify improvement opportunities
• Work closely with management on staffing, planning, and operational strategy
• Manage leave, commissions, and service department compliance and administration

About you

• Experienced Service Manager or senior workshop leader
• Strong technical knowledge of servicing and repair processes
• A confident, steady leader who can motivate and develop a team
• Excellent communicator with strong customer service skills
• Proficient with modern service management software (experience with Pentana highly regarded)
• Highly organised, able to multitask, and effective under pressure
• Proactive problem‑solver with a continuous improvement mindset
• Relevant qualifications and training (advantageous)
• Valid driver's licence
• Competitive remuneration aligned with experience
• Supportive, stable environment with professional development opportunities
• A team culture built on respect, accountability, and continuous improvement
• An environment where hard work and achievement are recognised and rewarded
• Fully maintained vehicle and fuel card

If you’re a driven, people‑focused leader ready to take the next step in your automotive career, we’d love to hear from you.
We are an equal opportunity employer.