Service Writer

Brandt Tractor; Ballarat; On-site; AUD 65,000 - 90,000; Full time

Job summary

Brandt Tractor Ballarat invites a motivated Service Writer to join our Service team. You will support day-to-day workshop administration, work closely with technicians and customers, and help ensure accurate invoicing and records while delivering excellent service.

The successful candidate will have strong organisation, communication skills, and a collaborative approach, with experience in administration and a basic understanding of mechanical terms; Year 12 or equivalent is desirable.

Qualifications

• Previous administration or customer service experience
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and learning new systems
• Ability to prioritise work and meet deadlines in a fast-paced environment
• A collaborative, team-focused approach
• A general understanding of mechanical or technical terminology is advantageous but not essential
• Year 12 completion or relevant experience is desirable

Responsibilities

• Responding to internal and external customer enquiries
• Creating and managing service work orders from commencement through to invoicing
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with technician efficiency reporting
• Processing warranty and product improvement program claims
• Supporting the Service Department with administrative and operational tasks
• Contributing to a positive customer experience and efficient workshop operations

Skills

Customer service

Administration

Microsoft Office

Communication

Organisational skills

Attention to detail

Teamwork

Mechanical terminology (adv)

Education

Year 12 completion or equivalent

Tools

Data-entry systems

Job description

Looking for Your Next Opportunity?

Our Ballarat branch is seeking a motivated and organised Service Writer to join our Service team. This is a great opportunity for someone who enjoys customer service, administration, and working in a fast-paced environment while building a long-term career with a global industry leader.

What We Offer

• Competitive remuneration package
• Ongoing training and professional development
• Career advancement opportunities within a global organisation
• Supportive team culture and collaborative working environment
• Stable, long-term career with a growing business
• Employee Assistance Program (EAP)

About the Role

As a Service Writer, you will play a key role in supporting the day-to-day operations of the Service Department. Working closely with technicians, customers, and the Service Manager, you'll help ensure workshop administration is completed accurately and efficiently while delivering exceptional customer service.

Key Responsibilities

• Responding to internal and external customer enquiries
• Creating and managing service work orders from commencement through to invoicing
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with technician efficiency reporting
• Processing warranty and product improvement program claims
• Supporting the Service Department with administrative and operational tasks
• Contributing to a positive customer experience and efficient workshop operations

What You'll Bring

• Previous administration or customer service experience
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and learning new systems
• Ability to prioritise work and meet deadlines in a fast-paced environment
• A collaborative, team-focused approach
• A general understanding of mechanical or technical terminology is advantageous but not essential
• Year 12 completion or relevant experience is desirable