Automotive Service Manager: Lead Ops & Customer Excellence

Peter Stevens Motorworld; Ballarat; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Salary incentives

Training programs

Career development

Job summary

Peter Stevens Motorworld in Ballarat is seeking an experienced Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and manage a high-performing team to uphold manufacturer standards and profitability.

The role focuses on hands-on leadership, KPI tracking, and delivering exceptional customer experiences in a multi-franchise dealership setting.

Qualifications

• Proven track record as a Service Manager in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and organisational skills.

Responsibilities

• Lead and manage the service team to ensure smooth and efficient daily operations.
• Drive customer satisfaction by providing outstanding service and maintaining strong client relationships.
• Monitor and improve service processes, ensuring optimal productivity and profitability.
• Oversee scheduling, staff training, and performance management.
• Ensure compliance with manufacturer standards and dealership policies.

Skills

Service management

Leadership

Customer service

Communication

Organisational skills

KPIs & profitability

Job description

Peter Stevens Motorworld in Ballarat is seeking an experienced Service Manager to lead our service department. You will oversee daily operations, drive customer satisfaction, and manage a high-performing team to uphold manufacturer standards and profitability.

The role focuses on hands-on leadership, KPI tracking, and delivering exceptional customer experiences in a multi-franchise dealership setting.