Service Desk Analyst (NV1) – On-site, ACT/VIC

Calleo; Canberra; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Calleo is seeking multiple Service Desk Analysts to support a major Federal Government project on-site in the ACT and/or VIC. The role covers Level 1 and 2 support, incident management, and ITIL-aligned processes, with an active NV1 clearance preferred.

Prior government or large enterprise experience is advantageous, and strong customer-facing communication is essential. Initial contract is 3 months with potential extensions and flexible start dates between November and February, depending on

Formación

• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Active NV1 security clearance.
• Experience in a government or large enterprise environment is desirable.

Responsabilidades

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.

Conocimientos

ITIL processes

Troubleshooting

Customer service

NV1 clearance

Descripción del empleo

Calleo is seeking multiple Service Desk Analysts to support a major Federal Government project on-site in the ACT and/or VIC. The role covers Level 1 and 2 support, incident management, and ITIL-aligned processes, with an active NV1 clearance preferred.

Prior government or large enterprise experience is advantageous, and strong customer-facing communication is essential. Initial contract is 3 months with potential extensions and flexible start dates between November and February, depending on