Level 1 IT Service Desk Specialist | NV1 Clearance

Unisys; Canberra; In loco; AUD 60.000 - 70.000; Tempo pieno

Descrizione del lavoro

Unisys Canberra operates as a leading Service Desk for Federal Government clients and is hiring multiple level 1 IT support agents. The role focuses on frontline IT support, ticketing, and customer service excellence.

Applicants should be Australian citizens with NV1 clearance; IT certificate or training is desirable. The team emphasizes collaboration, training, and career progression within IT support.

Competenze

• Australian citizenship required.
• NV1 security clearance required.
• Customer service experience preferred.
• Education/training in Information Technology desirable.

Mansioni

• Provide 1st Level IT Support.
• Respond to and resolve requests related to software, hardware and network issues with courteous service.
• Accurately document calls and incidents.
• Manage time/workload to meet service levels.
• Maintain data accuracy in the contact management system.
• Assign incidents/requests to appropriate support groups.
• Act as single point of contact for incidents and problems.
• Perform diagnostics to start problem management workflows.
• Provide clients with an incident/reference number.
• Understand media sources interfacing with the Service Desk.
• Support multiple clients with professional customer service.

Conoscenze

Customer service

Technical support

Australian citizen

Formazione

Relevant IT certificate

Descrizione del lavoro

Unisys Canberra operates as a leading Service Desk for Federal Government clients and is hiring multiple level 1 IT support agents. The role focuses on frontline IT support, ticketing, and customer service excellence.

Applicants should be Australian citizens with NV1 clearance; IT certificate or training is desirable. The team emphasizes collaboration, training, and career progression within IT support.